Senior Technical Consultant

Job Title

Job Scope

Main Duties And Responsibilities

• Develop technical specifications related to the company solutions and achieve final consensus
• Design, configure and customize solutions provided to clients as requested and validated by internal and external stakeholders
• Conduct a gap analysis for all technical issues such as but not limited to interfaces to other systems and new applications/modules recommending enhancements and solving complaints and inquiries
• Highlight inconsistencies through the implementation of different solutions and take action while ensuring the company methodologies are well maintained
• Conduct upgrades and programming exercises and implementations
• Create necessary implementations through best practices and design documentations
• Conduct User Acceptance Test with the client to ensure the successful delivery of the project tasks
• Deliver technical trainings and conduct enablement sessions to colleagues on products of expertise
• Drive the project implementation to a successful ending and ensure customers’ expectations are met
• Assist in pre-sales activities including presentations, demos, proposals and scoping
• Identify valuable information for new sales and services opportunities while working with the client's team
• Ensure a proper and updated documentation
• Promote a professional image of the company at all times

Position Requirements

• Portworx deployment and administration
• OpenShift storage integration and CSI operations
• Day-2 production support and troubleshooting
• Storage performance and incident management
• Backup, DR, replication, and failover operations
• Cluster, node, and storage failure troubleshooting
• OpenShift lifecycle and Portworx upgrade management

Education

Experience