Senior Technical Business Analyst - Dynamics 365

Role overview

What you will do

• Coordinate with product owners, stakeholders, developers, architects, testers, and support teams on design, development, testing, support, and maintenance issues and solutions.
• Answer customer and field-support questions and provide technical guidance on product integration and infrastructure issues.
• Translate business needs, product goals, and process requirements into actionable stories, acceptance criteria, specifications, data requirements, and backlog items.
• Partner with developers to clarify requirements, business context, edge cases, system impacts, and solution decisions.
• Evaluate D365 F&O configuration, integrations, data entities, workflows, security impacts, reporting needs, and downstream dependencies.
• Support backlog refinement, sprint planning, functional validation, integration testing, user acceptance testing, defect triage, release readiness, and post-deployment issue resolution.
• Prepare documentation, design notes, walkthroughs, demos, and stakeholder communications about business value, technical tradeoffs, decisions, risks, and next steps.

Business analysis and communication

• Communicate requirements, process impacts, system behavior, and technical considerations clearly to technical and non-technical audiences.
• Facilitate working sessions, requirements reviews, demos, and validation discussions with cross-functional teams.
• Create concise documentation and materials, identify gaps or ambiguities, and drive alignment before delivery.

Technical knowledge

• Working knowledge of D365 F&O modules, configuration, workflows, batch jobs, business events, and feature management.
• Review technical designs, data mappings, security impacts, integrations, and exception scenarios.
• Understand D365 F&O data entities, Data Management Framework, OData, APIs, and integration patterns.
• Use Azure DevOps, SharePoint, and Confluence to maintain traceability.

Business analysis work

• Partner with stakeholders to define goals, priorities, and requirements for D365 F&O implementations, enhancements, integrations, upgrades, and production support.
• Assess current processes, identify gaps, and recommend D365 F&O improvements.
• Translate business needs and product vision into user stories, acceptance criteria, process flows, specifications, and delivery-ready backlog items.
• Collaborate with development teams to validate feasibility, dependencies, and solution readiness; support solution validation, release planning, and documentation.

Requirements

• Technical business analysis experience supporting Microsoft Dynamics 365 Finance & Operations.
• Ability to translate business needs and product direction into user stories, acceptance criteria, functional specifications, technical considerations, and delivery-ready backlog items.
• Working knowledge of D365 F&O modules, configuration, workflows, batch jobs, business events, and feature management.
• Ability to review technical designs, data mappings, security impacts, integrations, and exception scenarios.
• Understanding of D365 F&O data entities, Data Management Framework, OData, APIs, and integration patterns.
• Ability to communicate requirements, process impacts, system behavior, and technical considerations to technical and non-technical audiences.
• Ability to facilitate working sessions, identify gaps or ambiguity, and align business and technical teams.
• Ability to create concise documentation, presentations, and walkthrough materials for relevant audiences.