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Senior Technical Architect, Infrastructure and Cloud
ServiceNow
Chicago, USA
Full-time
Senior · 10+ years experience
Remote
Discovered 1 weeks ago
azuregcpservicenow
Key Skills for This Role
azuregcpservicenow
Full Job Posting
Preferred qualifications
- Experience in a large, global, regulated, or mission-critical environment.
- Familiarity with IT service management practices, including the IT Infrastructure Library (ITIL), and with configuration management database (CMDB) alignment for infrastructure configuration items.
- Familiarity with enterprise architecture frameworks, such as TOGAF or COBIT, or equivalent.
- Experience with release planning using Agile and Scrum practices.
- Familiarity with AI and ML infrastructure requirements, such as GPU and accelerator capacity, and with zero-trust architecture.
- Experience with FinOps, technology portfolio management, and infrastructure cost modeling.
- Relevant architecture, cloud, networking, security, or infrastructure certifications.
- Experience guiding vendor strategy or major platform selection.
- JV20
- For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
- Work Personas
- We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
- Equal Opportunity Employer
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- Accommodations
- We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
- Export Control Regulations
- For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
- From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
- It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
- Join us to put AI to work for people.
Qualifications
- 10+ years of progressive experience in infrastructure, cloud, platform engineering, or systems engineering, including substantial architecture responsibility for complex enterprise environments.
- Demonstrated success defining infrastructure and cloud strategy and roadmaps that span multiple technology domains and delivery teams.
- Deep expertise in several infrastructure domains, with enough breadth to make integrated decisions across cloud, network, compute, storage, resilience, and cost.
- Strong working knowledge of Azure and Google Cloud Platform (GCP) architecture, including landing zones, connectivity, identity dependencies, workload placement, and shared-responsibility models.
- Solid understanding of agentic AI concepts and patterns, including retrieval-augmented generation (RAG), agent-to-agent (A2A) communication, Model Context Protocol (MCP), and related technologies.
- Experience integrating disparate systems, with a strong understanding of enterprise integration patterns, such as APIs, messaging, and event-driven architecture.
- Experience defining cloud governance, guardrails, and standards in a large enterprise, and getting teams to adopt them.
- Experience creating and governing reference architectures, standards, and architecture decision records.
- Working knowledge of infrastructure as code and modern automation practices.
- Ability to evaluate architecture choices on business value, risk, cost, and operational evidence, not technology preference.
- Proven ability to influence senior stakeholders and technical teams without relying on direct authority.
- Clear written and verbal communication for both engineering and executive audiences.
- Bachelor’s degree in a related field or equivalent practical experience.
- Experience in a large, global, regulated, or mission-critical environment.
- Familiarity with IT service management practices, including the IT Infrastructure Library (ITIL), and with configuration management database (CMDB) alignment for infrastructure configuration items.
- Familiarity with enterprise architecture frameworks, such as TOGAF or COBIT, or equivalent.
- Experience with release planning using Agile and Scrum practices.
- Familiarity with AI and ML infrastructure requirements, such as GPU and accelerator capacity, and with zero-trust architecture.
- Experience with FinOps, technology portfolio management, and infrastructure cost modeling.
- Relevant architecture, cloud, networking, security, or infrastructure certifications.
- Experience guiding vendor strategy or major platform selection.
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