Senior Technical Architect (AU)
Role Overview
The UXD Designer will design customer and staff experiences across Trade Finance journeys
and platforms, working within a crew that delivers complex, workflow-driven, enterprise-grade
solutions.
This role is focused on human-centred design, workflow simplification, and improving
outcomes for both customers and the operational staff who service them.
You will work closely with Product Owners, Engineers, and Business Analysts to translate
complex business, operational, and regulatory requirements into clear, usable, and effective
experiences.
Strong systems thinking is essential — the ability to understand how customer
journeys, internal workflows, and underlying platforms interact, and to design solutions that
work coherently across all three.
This is not a niche Trade Finance specialist role.
We are looking for an experienced enterprise,
workflow, or service design practitioner who can bring strong human-centred design craft to a
complex domain and grow their domain knowledge over time.
Full Job Posting
Job Summary
The UXD Designer will design customer and staff experiences across Trade Finance journeys and platforms, working within a crew that delivers complex, workflow-driven, enterprise-grade solutions. This role is focused on human-centred design, workflow simplification, and improving outcomes for both customers and the operational staff who service them. You will work closely with Product Owners, Engineers, and Business Analysts to translate complex business, operational, and regulatory requirements into clear, usable, and effective experiences. Strong systems thinking is essential — the ability to understand how customer journeys, internal workflows, and underlying platforms interact, and to design solutions that work coherently across all three. This is not a niche Trade Finance specialist role. We are looking for an experienced enterprise, workflow, or service design practitioner who can bring strong human-centred design craft to a complex domain and grow their domain knowledge over time.
Key Responsibilities
- Discovery and Problem Definition Conduct customer and staff research to understand needs, pain points, and context of use Frame ambiguous or complex problems into clear design and research questions Synthesise research findings into actionable insights for product and engineering teams Journey and Service Design Map end-to-end customer and staff journeys across digital and operational touchpoints Develop service blueprints that connect front-end experience to back-end process and systems Identify opportunities to simplify, automate, or remove unnecessary complexity from workflows Interaction and Workflow Design Design information architecture for complex, data-rich enterprise applications Produce wireframes and interactive prototypes for digital products and operational platforms Design workflows that reduce staff effort and support consistent, compliant decision-making Delivery Support Produce clear design specifications ready for engineering build Conduct usability testing and iterate designs based on findings Work within Agile delivery teams, participating in ceremonies and iterative delivery cycles Stakeholder Engagement Facilitate workshops with product, engineering, operations, and business stakeholders Present design work and rationale clearly to both technical and non-technical audiences Build strong working relationships with Product Owners and Engineers to ensure design intent is preserved through delivery
- Discovery and Problem Definition
- Conduct customer and staff research to understand needs, pain points, and context of use
- Frame ambiguous or complex problems into clear design and research questions
- Synthesise research findings into actionable insights for product and engineering teams
- Journey and Service Design
- Map end-to-end customer and staff journeys across digital and operational touchpoints
- Develop service blueprints that connect front-end experience to back-end process and
- systems
- Identify opportunities to simplify, automate, or remove unnecessary complexity from
- workflows
- Interaction and Workflow Design
- Design information architecture for complex, data-rich enterprise applications
- Produce wireframes and interactive prototypes for digital products and operational platforms
- Design workflows that reduce staff effort and support consistent, compliant decision-making
- Delivery Support
- Produce clear design specifications ready for engineering build
- Conduct usability testing and iterate designs based on findings
- Work within Agile delivery teams, participating in ceremonies and iterative delivery cycles
- Stakeholder Engagement
- Facilitate workshops with product, engineering, operations, and business stakeholders
- Present design work and rationale clearly to both technical and non-technical audiences
- Build strong working relationships with Product Owners and Engineers to ensure design intent
- is preserved through delivery
- Human-Centred Design
- Proven experience applying human-centred design methods to real-world, complex problems
- Ability to balance customer needs with business and technical constraints
- Enterprise and Workflow Design
- Experience designing for complex workflows, enterprise applications, B2B experiences, or
- operational platforms
- Comfort working with multi-step processes, business rules, and system-driven constraints
- Systems Thinking
- Ability to understand and design across interconnected journeys, workflows, and underlying
- Capacity to see how a single design decision affects the broader operational and technical
- ecosystem
- UX and Prototyping
- Strong craft skills in service design, experience design, wireframing, and prototyping
- Experience conducting usability testing and iterating based on evidence
- AI-Augmented Design
- Experience using AI-assisted design tools — such as generative wireframing and prototyping
- features, AI-assisted layout and content variant generation — to accelerate ideation and
- exploration
- Experience using AI to accelerate research synthesis, including summarising qualitative
- feedback, identifying patterns across journeys, and surfacing insights faster from research
- and analytics data
- Prior hands-on experience with AI design or research tools is beneficial, but not mandatory.
- As with domain knowledge, candidates are expected to build fluency with CBA's approved AI
- tooling after joining, applying it responsibly and in line with CBA's data handling and
- compliance requirements
- Collaboration and Communication
- Strong facilitation skills, including running workshops with diverse stakeholder groups
- Excellent written and verbal communication, able to clearly articulate design rationale
- Agile Delivery
- Experience working within Agile delivery teams alongside Product Owners and Engineers
- Ability to produce design artefacts at a pace that supports iterative delivery
- The following areas of experience are beneficial but not mandatory:
- Trade Finance
- Business Banking
- Institutional Banking
- Lending
- Payments
- Banking Operations
- Servicing Platforms
- Regulatory environments
- Workflow automation
- Case management
Skill Requirements
Human-Centred Design Proven experience applying human-centred design methods to real-world, complex problems Ability to balance customer needs with business and technical constraints Enterprise and Workflow Design Experience designing for complex workflows, enterprise applications, B2B experiences, or operational platforms Comfort working with multi-step processes, business rules, and system-driven constraints Systems Thinking Ability to understand and design across interconnected journeys, workflows, and underlying systems Capacity to see how a single design decision affects the broader operational and technical ecosystem UX and Prototyping Strong craft skills in service design, experience design, wireframing, and prototyping Experience conducting usability testing and iterating based on evidence AI-Augmented Design Experience using AI-assisted design tools — such as generative wireframing and prototyping features, AI-assisted layout and content variant generation — to accelerate ideation and exploration Experience using AI to accelerate research synthesis, including summarising qualitative feedback, identifying patterns across journeys, and surfacing insights faster from research and analytics data Prior hands-on experience with AI design or research tools is beneficial, but not mandatory. As with domain knowledge, candidates are expected to build fluency with CBA's approved AI tooling after joining, applying it responsibly and in line with CBA's data handling and compliance requirements Collaboration and Communication Strong facilitation skills, including running workshops with diverse stakeholder groups Excellent written and verbal communication, able to clearly articulate design rationale Agile Delivery Experience working within Agile delivery teams alongside Product Owners and Engineers Ability to produce design artefacts at a pace that supports iterative delivery
Other Requirements
The following areas of experience are beneficial but not mandatory: Trade Finance Business Banking Institutional Banking Lending Payments Banking Operations Servicing Platforms Regulatory environments Workflow automation Case management
About HCL Technologies
HCL Technologies is a global IT services and consulting company offering digital, engineering, cloud, and AI solutions. Headquartered in Noida, India, it serves clients across industries in over 60 countries.
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