Senior Technical Analyst – Network Services, Information Services - Permanent Full-Time (1.0)

POSITION SUMMARY

MAIN RESPONSIBILITIES

• Network Infrastructure and Implementation
• Provide advanced level configuration, deployment, administration, and support of enterprise routing, switching, wireless, and network access control technologies.
• Participate in the implementation, integration, testing, and operational transition of network infrastructure supporting CHEO and the new Integrated Treatment Centre (ITC).
• Configure, monitor, and maintain network services including LAN, WAN, wireless, VPN, and secure remote connectivity solutions.
• Support network segmentation initiatives and implementation of secure connectivity solutions in accordance with organizational standards.
• Work with infrastructure, cybersecurity, clinical, facilities, and vendor teams to deploy and support network services supporting patient care and hospital operations.
• Develop and maintain network documentation including diagrams, implementation plans, support procedures, and operational standards.
• Participate in infrastructure projects, change implementations, system upgrades, and technology refresh initiatives.
• Setting up and maintaining segmentation of network in accordance with industry best practices.
• Collaborate with Cybersecurity teams to implement network security controls and support security initiatives.
• Assist with vulnerability remediation, security assessments, and incident investigations affecting network infrastructure.
• Support implementation of network security technologies and secure connectivity solutions.
• ITC Network Implementation and Integration
• Participate in implementation activities supporting the Integrated Treatment Centre (ITC).
• Coordinate network deployment activities with project teams, vendors, contractors, and internal stakeholders.
• Support commissioning, testing, cutover, and operational readiness activities.
• Validate connectivity requirements for clinical, business, AV, wireless, IoT, and other connected technologies.
• Assist in the transition of newly implemented infrastructure into ongoing operations and support.
• Operational Support
• Provide advanced Level 3 technical support for network infrastructure and related services.
• Troubleshoot complex network, wireless, and connectivity issues.
• Maintain operational reporting, monitoring, and alerting systems to support network reliability and performance.
• Evaluate new technologies and provide recommendations regarding their suitability within the CHEO environment.
• Develop operational procedures and support documentation.
• Provide technical guidance and knowledge transfer to IT team members and stakeholders.

QUALIFICATIONS

• University Degree, College Diploma, or an equivalent combination of education, training, and practical experience in Information Technology, Computer Science, Network Administration, or a related discipline. (Essential)
• Minimum three (3) years of progressively responsible experience implementing, supporting, and troubleshooting enterprise network infrastructure in a medium to large complex environment. (Essential)
• Demonstrated experience supporting enterprise networking technologies including routing, switching, TCP/IP, VLANs, wireless networking, DNS, DHCP, VPN, and secure remote connectivity solutions. (Essential)
• Experience deploying, maintaining, or troubleshooting enterprise network infrastructure and associated services in a production environment. (Essential)
• Experience participating in technology implementation, integration, migration, upgrade, or deployment projects involving multiple stakeholders. (Essential)
• Experience supporting Aruba, Cisco, Fortinet, or other enterprise-class networking technologies. (Preferred)
• Experience supporting enterprise wireless networking environments. (Preferred)
• Experience supporting network access control (NAC), device authentication, identity-based access, or related technologies. (Preferred)
• Experience supporting enterprise firewall and secure connectivity solutions. (Preferred)
• Experience with healthcare information technology environments. (Preferred)
• Experience supporting infrastructure implementation projects within healthcare, public sector, education, or similarly complex enterprise environments. (Preferred)
• Experience with network segmentation, operational readiness, commissioning, system integration, or transition-to-operations activities. (Preferred)
• Industry certifications such as Aruba, Cisco, Fortinet, CompTIA Network+, Security+, or equivalent networking and cybersecurity certifications. (Preferred)
• Strong knowledge of enterprise networking principles, network troubleshooting methodologies, and operational support practices. (Essential)
• Working knowledge of network security principles including network segmentation, access control, secure connectivity, authentication, and cybersecurity best practices. (Essential)
• Strong analytical, troubleshooting, problem-solving, and technical documentation skills. (Essential)
• Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical stakeholders. (Essential)
• Strong organizational, planning, and project coordination skills, with the ability to manage competing priorities in a fast-paced environment. (Essential)
• Knowledge of virtualization technologies such as Microsoft Hyper-V, VMware, or Citrix Virtual Apps and Desktops. (Preferred)
• Knowledge of cybersecurity frameworks and standards such as NIST Cybersecurity Framework, CIS Controls, ISO 27001, or equivalent industry frameworks. (Preferred)
• Criminal Record Check (Level 1) (Essential)
• Bilingualism (French and English) (Preferred)
• Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.
• Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.
• Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [email protected] . All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.
• CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.
• We thank all those who apply, however, only those to be interviewed will be contacted.