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Senior Technical Account Manager, Telco Vertical

Amazon Web Services (AWS)
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
AWS cloud servicesDistributed applicationsCloud architecture and servicesTechnical engineeringEnterprise customer-facing technical leadershipOral and written communication

Full Job Posting

Role overview

AWS Enterprise Support Technical Account Managers serve as principal technical advisors and customer advocates; this is not a sales role.

The role advises customers on adoption and use of AWS services, including compute, storage, databases, networking, serverless, deployment, and security.

The role requires travel of 10% or more as needed.

Key responsibilities

  • Advise on solutions, provide technical guidance, and advocate for customers.
  • Keep AWS environments operationally healthy while reducing cost and complexity; understand customer business needs and technical challenges.
  • Lead discussions about incidents, trade-offs, and risk management, and consult with stakeholders from developers to C-suite executives.
  • Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
  • Identify ways for customers to gain additional value from AWS and provide service-event reviews, monthly and quarterly metrics, and pre-launch planning.
  • Help customers solve problems while migrating workloads to the cloud.
  • Improve customer capabilities through workshops and knowledge-sharing sessions.

Basic qualifications

  • Experience in design, implementation, operations, or consulting with distributed applications.
  • Experience in technical engineering and knowledge of cloud-based architecture and services, with customer-facing experience.
  • Experience in an external enterprise customer-facing technical lead role; strong oral and written communication and presentation skills.
  • Experience in at least three areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, Big Data/Hadoop/Spark, operations management, or service-oriented architecture.

Preferred qualifications

  • Experience with AWS services or other cloud offerings.
  • Experience troubleshooting operational parameters in at least four areas such as compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or distributed application development.
  • Experience in a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or similar role.
  • Practical knowledge of 5G network architecture and call flows, including 5G troubleshooting.
  • Practical knowledge of OSS/BSS and experience troubleshooting OSS/BSS products.

About AWS

AWS is a cloud platform used by organizations from startups to large global enterprises.

AWS Global Support works with customers building mission-critical applications and considers world-class support central to customer success.

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