Senior Technical Account Manager

Gambit is the AI-native resilience platform that ensures digital continuity never expires. It unifies governance across cloud, backups, security tools, and IaC; mapping applications, identifying gaps, and validating recovery paths in real time. Gambit turns resilience assumptions into business certainty before an incident ever occurs.

As a Senior Technical Account Manager, you will own a book of roughly 9 to 15 enterprise accounts end to end, from kickoff through renewal. You will lead onboarding and business application mapping, turn Balens findings into remediation plans that customers actually fund and execute, run quarterly business reviews with security and infrastructure leadership, build the evidence their auditors ask for, and own escalations when things go wrong. You will do all of this independently. Your work does not get reviewed before it reaches a customer.

This role sits at the intersection of cyber resilience, cloud infrastructure, backup and disaster recovery, and regulatory compliance. You will spend your time reasoning about backup coverage and immutability, restore point integrity, infrastructure drift, RTO and RPO targets the business actually holds, and control-level evidence for frameworks like DORA, NIS2, SOX, SOC 2, and NIST. You are not expected to deploy the platform or debug an integration, but you are expected to be technical enough to lead the conversation and to recognize when an answer does not hold up.

Own the post-sale relationship and outcomes for a book of roughly 9 to 15 enterprise accounts, from kickoff through renewal

Lead onboarding: confirm success criteria in writing, drive the implementation plan, coordinate agentless connection of cloud accounts, IaC repositories, and backup platforms, and validate business application mapping, criticality tiering, and RTO and RPO targets with the customer

Translate Balens findings into prioritized, customer-specific remediation plans tied to business impact, engineering effort, and risk retired, so customers can fund and execute the work

Lead recurring posture reviews covering resilience score movement, infrastructure drift, backup coverage gaps, immutability violations, and unhealthy restore points

Advise on backup policy design, retention and immutability configuration, cross-region and cross-account isolation, and validated clean recovery paths

Build control-level compliance evidence packages for internal audit, external auditors, and regulators across frameworks including DORA, NIS2, SOX, SOC 2, ISO 27001, and NIST

Own the quarterly business review with executive sponsors: outcomes achieved, posture trend, risk retired, roadmap, and the ask

Produce executive-facing deliverables including resilience posture assessments and cost-of-remediation analyses, written for a senior audience and verified against real data

Own adoption for your accounts: active users, adoption breadth beyond the original champion, feature adoption, and resource consumption against contracted entitlement, and intervene before decay becomes a renewal problem

Own escalations end to end: triage, route to Support, Solutions Engineering, or R&D, communicate on a committed cadence, and confirm resolution with the customer, including during severity-one events

Maintain a live risk register and renewal readiness assessment for every account, and raise churn risk early and in writing with a mitigation plan attached

Identify expansion signals and hand them to the Account Executive with the technical justification already built

Represent your customers to Product and R&D with evidence-backed demand rather than one-off asks, and close the loop with customers when something ships

Mentor newer Technical Account Managers, review their customer-facing work as needed, and contribute improvements back to the team's playbooks and templates

Maintain accurate systems of record in Salesforce and the CS toolchain, and report honestly on the state of the book

ֿJob level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location.

Gambit Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.