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Senior Tech Lead - Citrix VDI

Techwave
Hyderabad, IND
Full-time
Senior
Onsite
Discovered 3 weeks ago
awsazuregcplinuxpowershellvmware

Full Job Posting

Required Skills:

  • · Strong troubleshooting knowledge in Wintel, VMware, Citrix & Cloud infrastructure.
  • · Preparing root cause analysis & problem management · Preferably PowerShell, Linux scripting & automation knowledge.
  • Good experience on upgradations on citrix versions. · Interact with global customer and build customer rapport · Coordinate with various teams for the daily operations, plan and execute scheduled activities. · Familiarity in configuring and deploying the VDI. · Provide timely resolution to all incidents, outages and performance alerts. · Coordinate with different technical teams from within organization of remote teams if required for finding a solution. · Should be familiar with procedures and formalities required for creating a TAC and ensuring that resolution is provided on time. · Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact · Identify issues and risks in the infrastructure and take necessary steps to notify and close the risk. · Should be familiar with Change Management process, should be able to prepare action plan, Rollback plan, Mitigation plan etc. should review pre and post change activities. · Document all actions in accordance with standard company operational policies and procedures · Notify customer and third-party service providers of issues, outages and remediation status · Ability to think on feet and provide required remedial activity of all the issues reported to NOC. · Should have good working knowledge on Cloud based applications preferably on AWS, Azure and Google Cloud apps.a · Work with internal and external technical and service teams to create and/or update knowledge base articles · Support Operations of Citrix Environment supporting 10,000 users · Design, test, and deploy systems in XenApp 7.15, 1912,2203 environment · Performs systems administrative and operational duties on computer systems · Documents Citrix environment, track and update know issues knowledge base · Creation of utilization reports that identify Citrix-related issues, and recommending solutions · Performance of systems maintenance in accordance with Microsoft and Citrix best practices · Maintain files as required by the vendor of custom design application · Perform installation, planning and security of computer facilities · Responsible for developing and maintaining systems configuration · Respond, investigate, and correct problems · Contribute to finding improvements in the hardware, software or infrastructure related services · Working to agreed SLAs in order to resolve customer issues in a timely manner · Perform critical systems testing and operational tasks (installation and configuration of Servers, script execution, scheduling jobs etc.). · Cisco Hyperflex infra and preferably Linux knowledge · Working knowledge on Ticketing tools like Manage Engine, Service Now, Remedy etc. · Conduct Server health check (Basic health) · Generate Farm reports (7.15,1912,2203 LTSR US and TPE environment) · Sizing and Capacity Estimation (New Build) · Access provisioning and de-provisioning · Considerable initiative and discernment relative to problem determination / resolution and telephone etiquette · Other duties as assigned
  • Professional Skills · VCE Block infrastructure with Cisco UCSM · Windows & VMWare ESXi cluster setup & management · VM Server management, migrations etc. · Server firmware upgrades (Cisco hardware) · Preferably PowerShell, Linux scripting & automation knowledge · Implementation, test, deployment, and operational experience with XenApp 7.15,1912,2203 LTSR · Operational experience with previous versions of XenApp · Ability to translate technical topics into terms line and senior management can discuss · Strong customer service and strong communication skills (both written and verbal) · Excellent interpersonal skills, especially ability to listen and understand what is being described · Working knowledge of Remedy ticket system; creating, updating and closing tickets · Prior experience providing Systems Administration and Citrix support for a medium to large environments

Qualifications

  • · Strong troubleshooting knowledge in Wintel, VMware, Citrix & Cloud infrastructure.
  • · Preparing root cause analysis & problem management · Preferably PowerShell, Linux scripting & automation knowledge.
  • Good experience on upgradations on citrix versions. · Interact with global customer and build customer rapport · Coordinate with various teams for the daily operations, plan and execute scheduled activities. · Familiarity in configuring and deploying the VDI. · Provide timely resolution to all incidents, outages and performance alerts. · Coordinate with different technical teams from within organization of remote teams if required for finding a solution. · Should be familiar with procedures and formalities required for creating a TAC and ensuring that resolution is provided on time. · Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact · Identify issues and risks in the infrastructure and take necessary steps to notify and close the risk. · Should be familiar with Change Management process, should be able to prepare action plan, Rollback plan, Mitigation plan etc. should review pre and post change activities. · Document all actions in accordance with standard company operational policies and procedures · Notify customer and third-party service providers of issues, outages and remediation status · Ability to think on feet and provide required remedial activity of all the issues reported to NOC. · Should have good working knowledge on Cloud based applications preferably on AWS, Azure and Google Cloud apps.a · Work with internal and external technical and service teams to create and/or update knowledge base articles · Support Operations of Citrix Environment supporting 10,000 users · Design, test, and deploy systems in XenApp 7.15, 1912,2203 environment · Performs systems administrative and operational duties on computer systems · Documents Citrix environment, track and update know issues knowledge base · Creation of utilization reports that identify Citrix-related issues, and recommending solutions · Performance of systems maintenance in accordance with Microsoft and Citrix best practices · Maintain files as required by the vendor of custom design application · Perform installation, planning and security of computer facilities · Responsible for developing and maintaining systems configuration · Respond, investigate, and correct problems · Contribute to finding improvements in the hardware, software or infrastructure related services · Working to agreed SLAs in order to resolve customer issues in a timely manner · Perform critical systems testing and operational tasks (installation and configuration of Servers, script execution, scheduling jobs etc.). · Cisco Hyperflex infra and preferably Linux knowledge · Working knowledge on Ticketing tools like Manage Engine, Service Now, Remedy etc. · Conduct Server health check (Basic health) · Generate Farm reports (7.15,1912,2203 LTSR US and TPE environment) · Sizing and Capacity Estimation (New Build) · Access provisioning and de-provisioning · Considerable initiative and discernment relative to problem determination / resolution and telephone etiquette · Other duties as assigned
  • Professional Skills · VCE Block infrastructure with Cisco UCSM · Windows & VMWare ESXi cluster setup & management · VM Server management, migrations etc. · Server firmware upgrades (Cisco hardware) · Preferably PowerShell, Linux scripting & automation knowledge · Implementation, test, deployment, and operational experience with XenApp 7.15,1912,2203 LTSR · Operational experience with previous versions of XenApp · Ability to translate technical topics into terms line and senior management can discuss · Strong customer service and strong communication skills (both written and verbal) · Excellent interpersonal skills, especially ability to listen and understand what is being described · Working knowledge of Remedy ticket system; creating, updating and closing tickets · Prior experience providing Systems Administration and Citrix support for a medium to large environments

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