Senior Team Leader - Last-Mile Delivery Operations
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About the Role
ABOUT THE JOB Position Title: Senior Team Leader - Last-Mile Delivery Operations Location: UAE (multi-site, field-based) Type: Full-time ABOUT PROVEN PROVEN is committed to providing equal opportunities for all candidates and empowering its employees through continuous personal and professional development.
Key Skills for This Role
Full Job Posting
About The Job
Position Title: Senior Team Leader - Last-Mile Delivery Operations
Location
UAE (multi-site, field-based)
About Proven
PROVEN is committed to providing equal opportunities for all candidates and empowering its employees through continuous personal and professional development.
We foster a collaborative and inclusive work environment built on mutual respect, innovation, and a healthy work-life balance.
With a strong track record in recruitment, managed services, and workforce solutions, we take pride in being a trusted long-term partner in driving success for both our clients and our people.
About The Role
A Senior Team Leader is required to oversee a cluster of Team Leaders managing last-mile delivery riders across the UAE.
The person will be the link between front-line Team Leaders and the Operations Manager driving consistency across sites, coaching Team Leaders to hit their numbers, and stepping in on the issues that go beyond a single team.
Key Responsibilities
- Manage and mentor a cluster of approximately 6 Team Leaders across multiple dark store locations.
- Consolidate, analyze and review daily/weekly performance data across all managed teams (OPD, attendance, on-time delivery, failed deliveries).
- Conduct regular site visits across Dubai, Sharjah, and Abu Dhabi to support Team Leaders and riders on the field.
- Identify underperforming teams or individuals and put corrective action plans in place.
- Act as the senior escalation point for issues Team Leaders cannot resolve rider disputes, escalations, major fleet/bike issues.
- Coordinate with HR/Administration on Team Leader hiring, onboarding, and performance evaluation and development plans.
- Ensure consistent implementation of safety protocols, uniform standards, and conduct guidelines across all teams.
- Support the Operations Manager with reporting, planning for new rider deployment waves, and resource allocation.
- Lead training refreshers and capability-building sessions for Team Leaders.
/ Qualification
- Bachelor’s degree in a relevant discipline.
Experience
- 2–3 years of experience in field operations management, including at least 1 year supervising team leads/supervisors (multi-site experience preferred).
- Proven track record as a Team Leader (or equivalent) within UAE last-mile delivery operations.
- Valid UAE driving license is required.
& Attributes
- Strong English communication skills.
- Proficient with spreadsheets and reporting tools to track performance across multiple teams.
- Calm, organized and solution-oriented with the ability to develop and coach Team Leaders to hit targets consistently.
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