Senior Systems Engineer (Production Support) - II

Role Overview

Essential Duties and Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of scientific workstations.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of day-to-day activities.
• Respond to user calls regarding hardware and software problems, correcting or escalating when required.
• Communicate with users and senior management the status of key problem statuses.
• Perform maintenance and installation of computing infrastructure.
• Implement continuous improvement methodology through the use of IT systems or procedures.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Required Skills and Experience

• Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch.
• Proven track record of managing and maintaining large-scale production systems.
• Strong proficiency in Linux/Unix and Windows operating systems.
• Experience with system administration tasks including user management, permissions, and system monitoring.
• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management.
• Experience with automation tools like Ansible, Puppet, Chef, or SaltStack.
• Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as CloudFormation.
• Experience with monitoring tools like DynaTrace, ScienceLogic, and CloudWatch.
• Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS.
• Knowledge of CI/CD pipelines.
• Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy.
• 8+ years of experience in systems engineering or a related field, particularly in production environments.

Education and Certifications

• Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field.
• Professional Certifications: None required.
• Desired experience with Electronic Data Interchange X.12 (EDI) Medical Claims (837, 834, 277, etc).
• Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect) are desired.

Workplace and Eligibility

• This is a 100% U.S. based remote position.
• Candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.
• This is a W-2 position.
• U.S. Citizenship is required for this specific opportunity.
• Must possess or qualify for a Public Trust (MBI) security clearance.

Application Notes

• Military Veterans are highly encouraged to apply.
• All interviews will be conducted on Microsoft Teams with your camera on.
• As part of the screening process, you will be requested to provide a link to your LinkedIn profile.
• Recruiters or third parties will not be considered.