Senior System Engineer - M365
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Project work, design and implementation of IT solutions with a focus on understanding and meeting business needs
- Proactive IT management of clients, identifying improvements and maintaining security to the Cyber Essentials standard
- Technical Support – Service Desk Escalation, working with, mentoring and training more junior members of staff
- Proactive Engineering – Engage with customers to understand their requirements and provide pre-emptive technical solutions to meet business needs. Mitigating risks to customer technical estates and ensuring their infrastructure is well maintained and appropriate to company needs.
- Project Engineering –Implementing, technical solutions such as Windows Virtual Desktop, Zero Touch deployment, Azure AD, Office365, MFA, and associated security services.
- IT Management – when assigned, provide strategic management and leadership for the customer, ensuring that this delivers on the clients technical and business objectives
- 3rd line support escalation – whether working on the service desk or supporting customer onsite
- Taking ownership and drive forward any assigned support tickets escalated from the service desk KPIs for Senior Technical consultants
What You'll Need
Broad technical experience encompassing but not limited to; working with Windows Server, VMWare, Exchange, Office365, SQL, Azure, Active Directory
Knowledge of networking (LAN, WAN, VPN, Firewall, DSL Routers), colocation and hybrid environments
Diagnostic information gathering and analytical thinking, the ability to understand the architecture of operations and undertake root cause analysis.
The ability to undertake research consulting a range of data sources and critical thinking skills to provide detailed and accurate analysis.
Accurate and effective communication using a variety of techniques including verbal and written work.
The ability to form strong and collaborative relationships with both customers, vendors and colleagues
Ability to work autonomously, and as part of a team, with excellent time management, the ability to prioritise
Creative problem solving, and the ability to use initiative
A background in managed services and IT Support is advantageous
About Wanstor
UK managed IT services provider helping mid-market organisations secure, modernise, and operate their technology.
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