Senior Support Worker – Supported Living

Role overview

Leadership and staff standards

• Lead shifts, direct support workers, allocate responsibilities, and ensure required tasks are completed.
• Set standards for professionalism, punctuality, and quality of care; coach less experienced staff and challenge poor practice appropriately.
• Identify staff performance concerns and escalate them to management.
• Support new staff through induction and shadow shifts and ensure effective handovers.
• Promote an accountable, solution-focused culture; notice concerns, address what is appropriate, and escalate issues needing management oversight.

Quality and compliance

• Check daily records and support documentation and ensure care and support plans are followed.
• Check MAR charts and medication records, support medication audits, and identify discrepancies.
• Ensure incidents, accidents, and safeguarding concerns are recorded and escalated appropriately.
• Monitor cleaning and environmental checks, health and safety requirements, and required daily, weekly, and monthly checks.
• Identify documentation gaps, support internal audits and quality assurance, maintain accurate confidential records, and promote consistent policy compliance.

Resident support

• Promote independence and daily living skills and provide personal care where required.
• Support medication, appointments, shopping, budgeting, meal preparation, community access, emotional wellbeing, activities, and relationships.
• Encourage choice, control, and independence and support residents to maintain their homes.
• Complete key-working sessions and help residents work toward agreed outcomes with meaningful goals, clear actions, and evidence of progress.

Home standards

• Help maintain clean, safe, well-kept living environments and ensure household responsibilities and cleaning schedules are completed.
• Report maintenance issues promptly and maintain food hygiene, infection-control, and health and safety standards.
• Support residents to maintain their own living environments.

Candidate profile

• The employer seeks an experienced support worker ready to step up, or an existing senior seeking greater responsibility.
• Take ownership of shift standards, act as a positive role model, and use initiative to find out, take action, and follow issues through.

Pay and contract

• Pay is £15 per hour.
• The posting states 40 guaranteed contracted hours per week and a permanent contract.

Schedule

• Predominantly daytime work, every other weekend, and occasional or ad-hoc night work when required.

Benefits and development

• Benefits include paid annual leave, a workplace pension, ongoing development, regular supervision and management support, and progression opportunities toward team leader or deputy manager roles.