Senior Support Worker

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicester. LE3 8RA

Salary: £33,129 - £35,493 per annum (Pro rata for part time)

Working Hours: \18.5 hours per week

Contract Type: Permanent

Closing Date: 27th November

Interview Date(s): TBC

Are you an experienced administrator with strong leadership skills and a passion for service improvement?

Do you enjoy using data, performance information and problem-solving skills to make a real difference to frontline services? If so, we are looking for a motivated and proactive Senior Team Support Worker to join our Adult Social Care Pathway Service.

About the Role

As a Senior Team Support Worker, you will work alongside a full time STSW to lead and coordinate the countywide Team Support Worker Service, ensuring the delivery of a high-quality, responsive and efficient support service across Adult Social Care. Working closely with the Quality Assurance and Service Improvement Officer, you will provide day-to-day leadership, guidance and oversight to Team Support Workers whilst supporting the effective delivery of administrative, performance and support functions across Care Pathway teams.

You will play a key role in supporting managers with performance monitoring, information management and service improvement activities. This includes maintaining accurate data systems, producing analytical reports and dashboards, overseeing team trackers, and ensuring information is managed securely and effectively. You will also support managers with Freedom of Information requests, complaints, data breach investigations and compliance processes.

The role requires excellent organisational and communication skills, with the ability to manage competing priorities, resolve complex queries and build positive relationships across a wide range of stakeholders. You will contribute to the development and improvement of processes, support colleagues through mentoring and guidance, and represent the service at meetings and project groups when required.

This role involves occasional travel across county locations and may require occasional work outside normal office hours to meet service needs.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria

• Equivalent level of demonstrable and relevant experience of working in an administrative field.
• Have significant administrative experience and be able to demonstrate experience of leading, managing or coordinating a team.
• Have experience of analysing information, maintaining data systems and producing reports, dashboards and performance information.
• Be highly proficient in Microsoft Office applications including Outlook, Word, Excel and PowerPoint
• Have excellent organisational skills and be able to manage competing priorities while meeting deadlines
• Demonstrate strong communication skills and the ability to build effective relationships with colleagues, managers, partners and customers. Have knowledge of the importance of customer service, the work of adults and communities and the importance of confidentiality.
• Be able to identify issues, solve problems and appropriately challenge and escalate concerns where necessary.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Philippa Henshaw – Quality Assurance and Service Improvement Officer

Telephone: 0116 3050384

Email: [email protected]

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.