Senior Support Engineer

Role purpose

Responsibilities

• Interpret DPDP/DPDPA and relevant GDPR requirements; conduct current-state assessments, privacy-control gap analysis, data-flow discovery, and requirement traceability.
• Translate privacy requirements into solution architecture, configuration specifications, implementation plans, and acceptance criteria; support DPIA/PIA, RoPA, evidence collection, and audit readiness.
• Install, configure, harden, upgrade, and maintain privacy technology across development, test, staging, and production environments.
• Configure data discovery, classification, inventory, mapping, consent and notice management, rights-request fulfilment, retention, and deletion workflows.
• Integrate privacy platforms with databases, file repositories, SaaS applications, identity providers, email, ticketing, SIEM, DLP, and enterprise portals; execute SIT, UAT, security testing, cutover, and rollback.
• Develop secure APIs, connectors, adapters, scripts, workflow extensions, validation rules, reports, and automation; perform code reviews, testing, secure coding, and release packaging.
• Troubleshoot application, API, database, authentication, and deployment issues; perform root-cause analysis and implement sustainable fixes.
• Own customer-site coordination, progress and risk reporting, and product-engineering escalations.
• Provide administrator training, SOPs, runbooks, documentation, audit support, and critical-incident handling within agreed SLAs.

Required experience and skills

• 4–5 years of relevant experience in privacy engineering, privacy technology, data protection implementation, GRC technology, or enterprise application integration.
• Practical exposure to GDPR and India DPDPA/DPDP, including privacy principles, consent, data-principal rights, data inventory, retention, and audit evidence.
• Hands-on implementation experience with privacy, data governance, data discovery, consent, DSAR, DLP, or compliance automation platforms.
• Hands-on coding or scripting capability for APIs, connectors, automation jobs, reports, and integration utilities.
• Working knowledge of REST/JSON APIs, OAuth 2.0, SAML, OpenID Connect, webhooks, SDKs, ETL patterns, and enterprise integration troubleshooting.
• Working knowledge of SQL and enterprise databases such as Oracle, Microsoft SQL Server, PostgreSQL, or MySQL.
• Exposure to cloud/container fundamentals, IAM/PAM, DLP, SIEM, SOAR, EDR/XDR, encryption, vulnerability management, and monitoring tools.
• Windows Server and Linux administration, certificates, proxies, DNS, firewalls, service accounts, and log analysis.
• Secure SDLC, OWASP principles, secrets management, audit logging, unit and integration testing, API testing, and technical documentation.
• Bachelor's degree in Computer Science, IT, Cybersecurity, Information Security, Engineering, or equivalent; strong written and verbal communication.

Preferred skills

• CIPP/E and CIPT certifications; CIPM, CDPSE, ISO/IEC 27701, or ISO/IEC 27001 are preferred.
• Experience with Python, Java, C#/.NET, JavaScript/TypeScript, PowerShell, or shell scripting.
• Experience with Azure, AWS, or GCP; Docker/Kubernetes; Git; CI/CD; release automation; and rollback planning.
• Power BI or equivalent dashboards, advanced Excel, operational metrics, audit evidence, and executive status reporting.
• Customer-site implementation experience, stakeholder coordination, documentation, knowledge transfer, and structured root-cause analysis.

Location and work setting

• Joining location is customer site in India; the role includes customer-site implementation and coordination.

Employment

• Employee type is full-time.