Senior Supervisor-TMart

Responsibilities

• Financial
• Deliver revenue and gross profit across TMart stores.
• Support business case preparation for new TMarts/kiosks and expansion pipeline (40% projected profit growth).
• Manage supplier-related spend across 16 vendors and review pricing/contract renewals
• Oversee monthly petty cash and inventory valuation.
• Ensure timely submission of purchase, sales reports, and invoices for financial accuracy.
• Process
• Manage end-to-end operations of 10 TMart stores and supervise 26 staff.
• Ensure SOP adherence and smooth day-to-day store operations.
• Own inventory governance: GRN, binning, stock counts, variance resolution, loss prevention.
• Ensure accurate POS transactions and data integrity (Hulexo system)
• Coordinate audits and act as primary contact for QA/internal audits.
• Manage staff rosters and time & attendance reporting.
• Oversee store operations during absence of store in-charge.
• Manage vendor operations and service delivery quality.
• Customer
• Ensure consistent, friendly service standards across all stores.
• Resolve customer escalations promptly and effectively.
• Maintain high standards of cleanliness, hygiene, and store presentation (visual merchandising, planograms).
• Ensure compliance with UAE health, hygiene, and food safety regulations impacting customer safety.
• Innovation
• Drive continuous improvement in operations and productivity.
• Support expansion of TMart network (new stores/kiosks pipeline).
• Enhance sales performance and operational efficiency through better controls and analytics.
• Strengthen cross-functional collaboration (Procurement, Finance, HSE, Accommodation Admin) to improve outcomes.
• Selection Criteria
• 5–7 years of retail operations experience with multi-site responsibility.
• 2–3 years in supervisory/assistant manager role.
• Intermediate College.
• MS Office Suite, familiar with ORACLE, strong knowledge of POS systems (e.g., Hulexo), inventory control, and retail analytics.
• Familiarity with UAE food safety and retail compliance standards.