Senior Strategic Account Manager, Travel Seller
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About the Role
About TPConnects TPConnects(TPC) is a leading SaaS Travel Technology company headquartered in Dubai, UAE.
Key Skills for This Role
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About Tpconnects
TPConnects(TPC) is a leading SaaS Travel Technology company headquartered in Dubai, UAE.
Since our founding in 2014 we’ve been at the forefront of revolutionising airline retailing and distribution, empowering airlines and travel agencies to offer seamless booking and servicing experiences with dynamic personalisation capabilities.
We are proud to support the industry’s shift toward Modern Airline Retailing through solutions built on IATA’s New Distribution Capability (NDC), One Order, ARM, and IFG standards.
Our mission is to deliver flexible, innovative technology that adds value and accelerates time to market — free from the limitations of legacy systems
.With over 200 team members representing more than 20+ nationalities across 14 countries, including 130 based in Dubai, we foster a vibrant, multicultural environment where talent is recognised and celebrated
.
Join us to be part of a fast-growing, future-focused company shaping the next generation of travel technolog
y.
About The R
oleT
he Senior Strategic Account Manager, Travel Sel
ler reports directly to the VP Sales and is responsible for managing and growing a portfolio of TPC's strategic travel seller accounts.
This role focuses on building long-term customer relationships, driving account growth, ensuring successful solution adoption, and delivering an outstanding customer experien
ce.Working closely with Product, Engineering, Support, and Delivery teams, you will lead the Account Management and Implementation teams, act as a trusted advisor to customers, while identifyingopportunities to expand partnerships and maximise business val
ue.Main Responsibilitie
s: Strategic Accounts Owners
- hipDirectly manage TPC’s top and most strategic seller accounts, acting as the senior point of contact and trusted advis
- or.Build and maintain strong multi‑level relationships with key stakeholders, from the Ops team to executive sponso
- rs.Identify and drive expansion opportunities while putting in place strong ways of working and processes around account management and strategic project delive
- ry.Lead strategic business reviews (QBR), roadmap discussions, and long‑term planning with key clien
- ts.Align internal cross‑functional teams (product, engineering, support, operations) around customer priorities and commitmen
- ts.Serve as the escalation point for complex issues, ensuring rapid resolution and protecting customer tru
- st.Commercial leader responsibilit
- iesOwn renewals, commercial discussions, and account growth opportunities within your portfol
- io.Monitor account performance, invoicing, and revenue against targe
- ts.Maintain accurate forecasts and account pla
- ns.Contribute to continuous improvement of account management processes and best practic
- es.
Role Capabilities And Sk
- illsStrong experience managing strategic or enterprise customer accou
- nts.Ability to build relationships with both operational teams and senior stakehold
- ers.Commercial mindset with experience identifying growth opportunit
- ies.Strong project coordination and stakeholder management ski
- lls.Excellent communication, presentation, and negotiation ski
- lls.Highly organised with strong problem-solving abilit
- ies.Comfortable working across multiple internal teams in a fast-paced environm
- ent.Tools knowledge: MS Office, Confluence, J
- ira.
- Background expectat
- ions Bachelor's or Master's de
- gree.5–8+ years of experience in Account Management, Customer Success, Client Services, or Project Management, preferably within the travel technology indu
- stry.Knowledge of travel distribution, GDS, TMCs, airlines, NDC, or related travel technology solut
- ions.Experience working with enterprise or strategic custo
- mers.Previous experience within a travel technology company, airline, GDS, or travel management company is an advan
- tage.Experience supporting software implementations or technology projects is benefi
- cial.Openness to relocate to Dubai in the future would be considered an advan
- tage.
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