Senior Staff Software Engineer - Agentic AI

Qualifications

• 12+ years of software development experience with a Bachelor's degree; OR 8+ years with a Master's degree; OR 5+ years with a PhD; OR equivalent work experience
• 4+ years in cloud-native and AI-native systems or equivalent senior-level roles
• 5+ years of experience with LLM/AI systems at scale, including prompt engineering, agent design, retrieval systems, and production AI/ML services
• 5+ years of hands-on experience building and scaling systems with third-party AI/ML services and platform APIs across multiple cloud providers
• 3+ years of experience designing and building applications on platform-as-a-service or SaaS platforms; deep expertise with ServiceNow platform at scale
• Expert-level proficiency in Python, Java, and JavaScript/GlideScript; deep expertise in ServiceNow scripting, APIs, and platform architecture
• Demonstrated expertise in distributed systems design, microservices architecture, and large-scale systems
• Proven track record designing high-performance, mission-critical data pipelines, embedding systems, and vector databases
• Expert knowledge of LLM orchestration frameworks, RAG architectures, retrieval optimization, and vector database technologies
• Deep expertise with cloud computing (AWS/GCP/Azure), managed AI services, and infrastructure-as-code
• Strong background in Kubernetes, containerization, and cloud-native deployment patterns
• Expertise in building evaluation frameworks, metrics systems, and production monitoring for AI/ML systems
• Experience with and strong opinions about secure coding practices, responsible AI, and compliance requirements
• Exceptional communication skills; ability to influence across levels of technical seniority and non-technical audiences; demonstrated customer engagement experience
• Proven ability to lead large, cross-functional technical initiatives; track record of significant technical accomplishments
• Strong background in software architecture, system design, and technical strategy; experience shaping platform strategy and roadmap
• Experience mentoring senior engineers, engineering managers, or technical leaders
• Experience leading customer-critical initiatives or providing technical leadership on strategic accounts
• Bachelor's degree in computer science, engineering, or related field; advanced degree or significant AI/ML research/publications is a plus
• Active engagement with the broader engineering and AI/ML community (conferences, publications, open-source, etc.)
• Demonstrated thought leadership in AI-native development, cloud architecture, or software engineering