Senior Staff Product Manager
Role Overview
Hiring Senior Staff Product Managers across Patient Care; Client Experience and Forward Deployment; Platform Reliability and Infrastructure; and Data and AI.
The role sets direction for a product domain, shapes strategy with the VP of Product, influences multiple teams, and helps establish company processes.
Senior Staff scope is defined by domain-wide scope and leverage rather than running an individual roadmap alone.
Key Skills for This Role
Full Job Posting
About OpenLoop
OpenLoop provides digital health infrastructure for brands launching and operating virtual and hybrid care.
Its platform combines a telehealth clinician network, payer coverage, pharmacy and lab partners, EHR connectivity, patient support, and revenue cycle management.
The company reports serving more than 3 million patients a year and powering over 300,000 visits a month.
Role and product domains
Hiring Senior Staff Product Managers across Patient Care; Client Experience and Forward Deployment; Platform Reliability and Infrastructure; and Data and AI.
The role sets direction for a product domain, shapes strategy with the VP of Product, influences multiple teams, and helps establish company processes.
Senior Staff scope is defined by domain-wide scope and leverage rather than running an individual roadmap alone.
Product strategy and outcomes
- Set a 12–24-month domain vision, determine sequencing, make the case to leadership, and align teams.
- Translate strategy into a narrative the company can repeat and sustain alignment through shifting priorities.
- Own measurable outcomes such as partner growth, patient outcomes, revenue, and operational efficiency.
- Define three to five domain metrics, review them with leadership, and course-correct when results miss targets.
Leadership and AI product work
- Drive decisions across engineering, design, data, clinical, operations, and go-to-market teams; make tradeoffs visible and resolve them.
- Identify valuable AI opportunities and ship features with human review, evaluations before launch, and monitoring afterward.
- Use AI in research, prototyping, analysis, specifications, and prioritization, and help the product team do likewise.
- Turn ambiguous or conflicting requests into a phased plan, including a clear statement of what will not be done.
Field engagement and team development
- Spend time with partners, clinicians, and patients and use their evidence to address recurring platform gaps.
- Mentor product managers and improve how the product organization writes, prioritizes, plans, and ships.
Required qualifications
- 10+ years of product management experience, including significant ownership of complex multi-team products at Staff level or equivalent.
- Startup or high-growth experience with shifting priorities and evolving processes.
- Product leadership setting product-area strategy, influencing senior leaders, and delivering identifiable outcomes.
- Track record aligning engineering, design, and business teams and resolving conflicting priorities.
- Strong engineering and design partnership, sound technical tradeoffs, and ability to connect product work to business outcomes and investment cases.
- Experience mentoring product managers and shaping product organization practices.
- Comfort with regulation, security requirements, or deep third-party integrations.
- Hands-on AI feature experience, quality measurement, and responses to model failures; daily use of AI tools.
- Able to move between multi-year strategy and detailed data, product requirements, or prototypes, and communicate clearly with executives, engineers, and customers.
Preferred qualifications
- Healthcare, digital health, or other regulated-domain experience, including HIPAA, clinical workflows, payer, or pharmacy.
- Experience with B2B2C, platform, API, white-label, client-facing, or forward-deployed products.
- Familiarity with EHR or practice-management integrations.
- Technical background in engineering, data, or machine learning.
Benefits
- Benefits listed for salaried positions include medical, dental, and vision plans; flexible spending or health savings accounts; flexible PTO; 401(k) with company match; life insurance; and pet insurance.
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