Senior Staff Nurse - Outpatient Clinic TP

Overview

• Assists staff nurses and care assistants in planning, implementing, and evaluating direct patient care.
• Ensures accurate nursing documentation is maintained according to hospital policy and procedures.
• Collaborates with patients, families, and healthcare professionals to achieve optimal patient outcomes.
• Promotes incident, customer complaint and patient satisfaction survey reporting to improve patient and family care.
• Assists in creating a safe and friendly environment for all patients, their families, and other staff members.
• Maintains effective communication between patients, nurses, and physicians regarding follow-up care/instructions.
• Maintains updated service-specific competencies – according to guidelines.
• Provides supervision and advice to nursing staff regarding patients’ enquiries.
• Participates in and maintains clinic-specific Key Performance Indicator (KPI) audits and other data including nursing documentation, closing Customer Relationship Management (CRM) on time, checking the Press Ganey and addressing any patient complaint.
• Ensures the nursing pre-screening is done 48 hours before any appointment.
• Ensures that the quality checklist is met at all times.
• For any deficiencies, ensure an action plan is put in place and followed.
• Ensures the monthly submission of the environmental rounds audit report and follow-up on deficiencies.
• Ensures clinic stock level is within the required Par level and works with Materials Management to decrease nonmoving and slow-moving items.
• Ensures closure of Customer Relationship Management (CRM) requests accurately within the allotted time frame.
• Ensures all items in the Quality Round are met and places an action plan for those not met.
• Supports in the preparation of the nursing clinical slides and includes them in the monthly Quality Improvement (QI) meeting.
• Follows up on all approved and not utilized tests and ensure that they are scheduled.
• Follows up with the insurance coordinator on all approvals that are pending and ensure all patients are updated on the status.
• Ensures no walkouts take place in the clinic.
• Closes on time all safe points and ensures they are being addressed and the root cause analysis is figured out.
• Ensures all the clinical KPIs are placed monthly on the Patient Safety Data Board.
• Ensures Patient Tracker is updated.
• Ensures staff are following the dress code.