Senior Staff Engineer - SRE - Incident Prevention / Post Incident Correction of Errors

Position summary

Responsibilities

• Build and operate automation, self-service tools, dashboards, and data pipelines to scale COE workflows and reduce manual tracking.
• Run weekly company-wide COE presentation sessions for qualified high-severity incidents and ensure owners are prepared.
• Lead and improve COE processes; provide technical leadership in system design, architecture, and incident tooling.
• Coach application teams in root-cause analysis and production of clear, complete COEs.
• Analyze distributed systems using logs, metrics, traces, and observability data; identify gaps in alerts, monitoring, runbooks, testing, and deployment controls.
• Find recurring incident patterns and share lessons to improve prevention and reliability.
• Partner across application engineering, platform, SRE, and operations to drive accountability and technology improvements.
• Lead high-severity incidents and take part in a 24x7 on-call rotation for incident response and production support.

Experience and qualifications

• At least 10 years of professional software engineering experience; platform, reliability, backend, distributed systems, or operational tooling experience is preferred.
• At least 8 years of architecture, design, reliability, scalability, and technical leadership for production systems; at least 6 years with frameworks, engineering practices, or platform technologies.
• At least 4 years with a cloud provider or equivalent complex hybrid-environment experience; demonstrated ownership of mission-critical 24x7 production systems.
• Hands-on proficiency in multiple languages, including Go, Java, Python, or C#, and production applications on Kubernetes and serverless technologies in Azure and AWS.
• Experience with SQL and NoSQL; operational data pipelines, analytics, and dashboards; OpenTelemetry and observability platforms; and incident management platforms such as PagerDuty.
• Proficiency with AI-assisted development tools such as Claude Code, Cursor, or GitHub Copilot.
• Experience improving incident, post-incident review, or reliability processes at scale through automation, data, and cross-team influence.
• Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience.

Technical and leadership capabilities

• Deep incident forensics and root-cause analysis, with the ability to produce clear action items and follow-through across teams.
• Strong understanding of observability, reliability engineering, incident management, and post-incident improvement.
• Strong software engineering fundamentals, system design, and ability to lead architecture decisions in complex distributed systems.
• Clear communication, technical coaching, ability to influence engineering outcomes, and effectiveness under pressure.

On-call expectations

• Senior technologists actively lead and manage high-severity incidents; engineers participate in a 24x7 on-call rotation supporting production systems and processes they build and operate.

Compensation

• The posting lists an annual salary range of USD 110,000–260,000; final compensation depends on role scope, experience, education, location, market, and business considerations.