Senior Specialist, Technical Account Management - KSA

Role overview

Strategic growth and performance

• Become an expert on merchants' businesses and analyze payment data for actionable insights.
• Drive initiatives that improve authorization rates, increase revenue, and support adoption of new Checkout.com products.
• Act as a strategic advisor during business reviews and translate technical performance into a commercial story.

Technical ownership and delivery

• Serve as the primary technical authority for merchant API integrations and infrastructure.
• Lead responses to critical incidents, coordinating internal teams for swift resolution and clear communication.
• Project-manage complex migrations, product launches, and other technical initiatives through on-time delivery.

Merchant advocacy and enablement

• Translate merchant needs and feedback into insights that help shape the product roadmap.
• Deliver expert training, workshops, and demos so merchants can use the platform effectively.

Qualifications

• At least 4 years of experience in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering.
• A degree in Computer Science, Information Technology, or a related technical field, or equivalent experience.
• Hands-on expertise with RESTful APIs, including documentation review, integration troubleshooting, and developer guidance.
• Exceptional communication skills for explaining complex technical subjects to C-level executives and engineering teams.
• Strong problem-solving ability and comfort leading clients through high-pressure technical incidents.

Preferred expertise

• Experience in a SaaS or API-first company is preferred.
• Understanding of the end-to-end payment lifecycle is preferred.
• Knowledge of SCA, tokenization, MIT/CIT, AFT/OCT, and authorization-rate optimization is preferred.
• Experience with the MENA payments ecosystem and local payment methods is preferred.
• Fluency in Arabic is advantageous.

Work arrangement

• Checkout.com uses a hybrid working model with three days per week in the office.

Company context