Senior Specialist, Production Services Application Support Analyst
Role Overview
As a Senior Specialist, Production Services Application Support member, he/she will be responsible for maintaining the operational integrity of our technology applications/platforms and communicating with our clients. This role is crucial in ensuring the stability, efficiency, and continuous availability of the systems that support our financial operations. The Production Services team is monitoring the real-time dashboards for first touch remediation of events impacting our critical applications. Where not supported they are accountable for confirming that proper attention is being applied to each of the events. Location: Pittsburgh, PA
Key Responsibilities
Resolve any issues related to critical applications, servers, networks, and telecommunications.
Maintain and execute standard procedures to troubleshoot and resolve events.
Work with platform engineers to reduce mean time to resolution and enhance the delivery of the service.
They must maintain communication with the vendors and the team to ensure they remain updated on any issues in their domains.
Regularly interact with the Internal customers and support teams. Treat the stakeholders with diplomacy and politeness. They must handle both the non-technical and technical requirements for the customer.
Key Skills for This Role
Full Job Posting
About the Role:
As a Senior Specialist, Production Services Application Support member, he/she will be responsible for maintaining the operational integrity of our technology applications/platforms and communicating with our clients. This role is crucial in ensuring the stability, efficiency, and continuous availability of the systems that support our financial operations. The Production Services team is monitoring the real-time dashboards for first touch remediation of events impacting our critical applications. Where not supported they are accountable for confirming that proper attention is being applied to each of the events. Location: Pittsburgh, PA
Key Responsibilities
Resolve any issues related to critical applications, servers, networks, and telecommunications.
Maintain and execute standard procedures to troubleshoot and resolve events.
Work with platform engineers to reduce mean time to resolution and enhance the delivery of the service.
They must maintain communication with the vendors and the team to ensure they remain updated on any issues in their domains.
Regularly interact with the Internal customers and support teams. Treat the stakeholders with diplomacy and politeness. They must handle both the non-technical and technical requirements for the customer.
Qualifications
- The successful candidate for this position will possess the following combination of education and experience:
- Bachelor’s degree in information technology or computer science and/or equivalent work experience in similar fields.
- 3-5 years of experience in technology support areas. Including Network, Windows, Unix, and/or Mainframe performing hands-on IT Infrastructure & Application troubleshooting.
- Proficiency in SQL and experience with database management and knowledge of payments ecosystem.
- Strong understanding of the Financial System and Trading platforms.
- Self-motivated, with key strengths in initiative, dependability, and teamwork.
- Background and experience working in an enterprise environment with ITIL Service Management disciplines, inclusive of Request, Incident, Problem and Change processes.
- At BNY, our culture speaks for itself, check out the latest BNY news at:
- BNY Newsroom
- BNY LinkedIn
- Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
- Our Benefits and Rewards:
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
- BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
About 8599184-CLIENT SERVICE GROUP BUS US
A global financial services platform at the heart of the world's capital markets.
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