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Senior Specialist - Customer Experience

Qiddiya | القدية
Riyadh, KSA
fulltime
Mid-Senior
1 months ago
CustomerExperienceSpecialist
Free

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Overview

Qiddiya Investment Company is looking for a dedicated and detail-oriented Senior Specialist - Customer Experience to join our dynamic team.

This role focuses on supporting the design and delivery of exceptional customer experiences across our entertainment, sports, and cultural projects.

Key Responsibilities

  • Assist in the development and implementation of customer experience strategies, initiatives, and programs
  • Collect and analyze customer feedback to identify opportunities for service improvement
  • Collaborate with cross-functional teams to ensure alignment of customer experience goals
  • Support the creation of customer journey maps and experience frameworks
  • Prepare reports and presentations on customer experience metrics and progress
  • Engage with stakeholders to promote a strong customer-centric culture

Qualifications & Experience

  • Bachelor's degree in Business, Marketing, Customer Experience, or related field
  • 3+ years of experience in customer experience, service design, or related roles

Benefits

Comprehensive benefits package

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