Senior Specialist - Customer Experience
About This Role
Qiddiya Investment Company is looking for a dedicated and detail-oriented Senior Specialist - Customer Experience to join our dynamic team. This role focuses on supporting the design and delivery of exceptional customer experiences across our entertainment, sports, and cultural projects.
Key Responsibilities:
- Assist in the development and implementation of customer experience strategies, initiatives, and programs
- Collect and analyze customer feedback to identify opportunities for service improvement
- Collaborate with cross-functional teams to ensure alignment of customer experience goals
- Support the creation of customer journey maps and experience frameworks
- Prepare reports and presentations on customer experience metrics and progress
- Engage with stakeholders to promote a strong customer-centric culture
Requirements Qualifications & Experience:
- Bachelor's degree in Business, Marketing, Customer Experience, or related field
- 3+ years of experience in customer experience, service design, or related roles
Benefits Comprehensive benefits package
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