Senior Spa Receptionist
Role Overview
Provides administrative and guest-service support for Spa and Fitness operations.
Coordinates appointments and helps ensure a welcoming, well-maintained facility and guest experience.
Key Skills for This Role
Full Job Posting
Role overview
Provides administrative and guest-service support for Spa and Fitness operations.
Coordinates appointments and helps ensure a welcoming, well-maintained facility and guest experience.
Front desk and guest experience
- Answer phones and coordinate massage, treatment, class, and personal-training appointments.
- Welcome visitors, explain spa-use standards, obtain liability waivers, and respond to guest questions and complaints.
- Manage bookings, payments, consultation cards, feedback, and timely escalation of issues.
- Communicate with guests, members, colleagues, and managers; promote relevant departmental incentives.
Facility, retail, and financial operations
- Organize daily setup and closing; maintain clean, sanitized, stocked spa and fitness stations and conduct regular walkthroughs.
- Manage retail displays and sales, POS setup and closing, monthly inventories, stock security, and purchasing support.
- Support scheduling, cost control, service and product management, and revenue generation.
- Follow cash-handling and safety procedures; report accidents and maintenance issues.
Role requirements
- Provide administrative support to Spa and Fitness and other managers as assigned.
- Meet applicable MOPH, health, and safety requirements.
- Maintain a professional presence and communicate helpfully with guests and colleagues.
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