Senior Spa Receptionist

Role overview

Front desk and guest experience

• Answer phones and coordinate massage, treatment, class, and personal-training appointments.
• Welcome visitors, explain spa-use standards, obtain liability waivers, and respond to guest questions and complaints.
• Manage bookings, payments, consultation cards, feedback, and timely escalation of issues.
• Communicate with guests, members, colleagues, and managers; promote relevant departmental incentives.

Facility, retail, and financial operations

• Organize daily setup and closing; maintain clean, sanitized, stocked spa and fitness stations and conduct regular walkthroughs.
• Manage retail displays and sales, POS setup and closing, monthly inventories, stock security, and purchasing support.
• Support scheduling, cost control, service and product management, and revenue generation.
• Follow cash-handling and safety procedures; report accidents and maintenance issues.

Role requirements

• Provide administrative support to Spa and Fitness and other managers as assigned.
• Meet applicable MOPH, health, and safety requirements.
• Maintain a professional presence and communicate helpfully with guests and colleagues.