Senior Solutions Engineer (Pre-Sales)

We specialize in modern ITOM & DevOps ServiceNow delivery, and implementations & integrations for Datadog. Our experienced team of SREs and DevOps engineers powerfully brings together these two ecosystems to drive better observability, availability, and deployment velocity across organizations of all sizes..

RapDev is seeking a highly skilled pre-sales Solutions Engineer to join our ServiceNow Sales team. In this role, you will be responsible for providing technical expertise and guidance to customers and prospects, helping them understand and utilize the full range of RapDev’s services to maximize the value of their ServiceNow platform. You will work closely with the sales team, customers, and technical staff to propose, design and demonstrate solutions that meet each customer's unique needs, using a deep understanding of out-of-the-box behaviors and of customizations to drive maximum value.

Collaborate with the sales team to identify and qualify new opportunities and develop a deep understanding of customer needs

Conduct in-depth technical presentations and demonstrate unique expertise in achieving the value of ServiceNow’s solutions in production and at scale

Design and propose customized solutions that leverage ServiceNow’s products and RapDev services to meet customer needs

Lead technical discussions with customers and prospects, answering questions and providing guidance on technical features, functionality, and integration

Conduct hands-on proof of concept testing and product evaluations to demonstrate the value of ServiceNow's solutions

Develop technical content and collateral to support sales and marketing initiatives

Act as a subject matter expert on ServiceNow’s solutions and stay up-to-date on industry trends and competitive offerings

Continuously learn and improve technical knowledge of ServiceNow and supporting technologies

Work collaboratively with the sales, marketing, and engineering teams to ensure successful customer outcomes

5+ years of experience in a pre-sales or a similar technical sales role, preferably in the software industry

Hands-on experience with ServiceNow solutions and a strong understanding of use cases and value propositions

Knowledge of, or willingness and ability to develop knowledge of, ServiceNow ITSM, ITOM, ITAM, SecOps, and core platform capabilities (CMDB, Integration Hub, Automation Hub, etc.)

Technical capabilities in areas such as Cloud Engineering/SRE, Application and Infrastructure configuration and maintenance, Application Development/SDLC

Excellent presentation and communication skills, with the ability to convey technical concepts to a non-technical audience

Strong problem-solving skills and the ability to think creatively to develop customized solutions

Ability to work independently and manage multiple projects and priorities

Strong collaboration and team-oriented mindset

Commitment to ongoing learning and professional development