ashby

Senior Solutions Engineer

Chromatic

Remote, USA

Full-time

Senior · 4+ years experience

Remote

USD 120000-175000 yearly / year

Discovered 3 weeks ago

WebpackReactStorybookChromatic

Full Job Posting

Serve as a trusted technical advisor to Enterprise customers, providing guidance on using Chromatic’s core features and integrating them into existing workflows. Develop and maintain strong customer relationships.
Troubleshoot and resolve technical issues, and design tailored solutions to meet customer needs.
Implement and maintain technical integrations for Enterprise accounts (e.g., SSO setups), and make updates to support customer onboarding and account management.
Help customers adopt and scale Storybook usage across large organizations, partnering closely with our Developer Experience team to build supporting resources.
Partner with Customer Success Managers to ensure that customers have a positive experience implementing and using Chromatic, including joining quarterly business reviews and key account calls.
Partner with Sales/Customer Success to identify opportunities for expansion within existing Customer base.
Identify and improve internal workflows to streamline processes and enhance the customer experience.
Act as the voice of the customer internally by providing feedback and insights and working closely with the product and engineering teams.
Coordinate cross-departmental efforts to ensure solution compatibility and success.

4+ years in a customer-facing technical role (ex: Solutions Engineer, Professional Services Engineer); experience in a B2B SaaS or developer tools company a plus.
Strong background in frontend space and familiarity with modern JavaScript tools and frameworks (e.g., Webpack, React); experience with Storybook and/or Chromatic is a plus.
Excellent problem-solving skills and the ability to break down complex technical concepts clearly and effectively.
Strong interpersonal and communication skills — inquisitive, welcoming, empathetic, and able to build genuine relationships with both technical and non-technical stakeholders.
Highly organized and dependable, with the ability to prioritize and manage multiple projects across different accounts; self-motivated and strong time management skills.
Comfortable working in a fast-paced, dynamic environment where priorities may shift quickly.

US $120,000 - $175,000 OTE + equity. Learn more about our compensation philosophy here . Visit our careers page for a list of our other benefits and a peek into life at Chromatic.

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