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Senior Solutions Architect

BigPanda
Remote, GBR
Full-time
Senior · 5+ years experience
Remote
Discovered 1 months ago
PythonNode.jsAWSITSM

Full Job Posting

  • Lead customer engagements from discovery through implementation, adoption, and value realisation
  • Guide strategic customers as they implement transformational AI Ops projects, including end-to-end design, build and deployment of thought leadership solutions
  • Consult on AI Ops project engagements and implement strategic projects which leads to a customers' successful understanding and adoption of BigPanda.
  • Provide an escalated level of support for complex customer operational and architectural issues
  • Partner closely cross-functionally with Sales, Pre-Sales, Product and R&D
  • Guide customers on their AI journey. Advise on AI readiness and prove the outcome through data.
  • Contribute to the Professional Services Practice. We’re seeking someone eager to share their knowledge and learnings with their teammates.
  • 5+ years experience in post-sales, technical architecture, consulting, or professional services roles
  • Knowledge of monitoring, observability, ITSM, and incident response platforms
  • Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments
  • Comfortable using AI-assisted tooling in your own delivery work - development, data analysis, documentation and solution design
  • High-energy, self-motivated, and able to "own" projects from end to end
  • Experience working with strategic clients, mitigating project risk, and creating solutions to manage conflict.
  • Experience with technical project delivery - managing scope, timelines and stakeholder expectations
  • Comfortable writing code in either Python or Node.js for integrations, troubleshooting and solution delivery; familiarity with the AWS ecosystem is nice to have
  • Build skills in technical areas that support the deployment and integration of BigPanda-based solutions to complete customer projects.
  • Travel to customers 10 - 20% of the time
  • Fluent German or French speaker
  • Hands-on experience with ITSM tools
  • Competitive Equity
  • Remote-first environment
  • Generous PTO where you accrue roughly 25 days per calendar year
  • Eight (8) paid holidays throughout the year
  • Comprehensive health benefits where BigPanda covers your premiums for Private Insurance
  • UK Pension Scheme through NEST
  • #PandaParent support with fully paid leave options

• Family Planning And Fertility Benefit

  • Financial planning services
  • Employee learning & development budget
  • Values-based recognition (Quarterly and Annually)
  • Social community & ERG programs
  • Flexible work environment along with a work-from-home stipend to support remote work arrangements
  • Values-based culture

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