Senior Solution Architect- ServiceNow
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About This Role
Job Summary
We are looking for a Senior Solution Architect to lead enterprise-scale ServiceNow architecture, governance, and delivery for a multinational Oil & Gas organization in the UAE within a SAFe and CoE-driven environment.
Key Responsibilities
- Define and lead end-to-end ServiceNow architecture, standards, governance, and scalability
- Oversee CoE domains including ITSM, ITOM, ITAM, SecOps, HRSD, WSD & AI
- Lead Architecture Review Boards and govern Agile Release Trains (ARTs)
- Design integrated multi-domain ServiceNow solutions and enterprise data strategies
- Drive CMDB/CSDM adoption and platform roadmap initiatives
- Architect integrations across SAP, HR, Finance, Security & Cloud platforms
- Define REST/SOAP API and event-driven integration architecture
- Provide SAFe architectural leadership, PI Planning, and delivery alignment
- Ensure security, compliance, risk mitigation, and platform sustainability
- Mentor architects and collaborate with senior business & IT stakeholders
Technical Requirements
- ITSM, ITOM, ITAM (HAM/SAM Pro), SecOps, HRSD, WSD, ServiceNow AI/GenAI, App Engine & CSDM
- Strong expertise in CMDB, CSDM, enterprise data strategy & cross-module integrations
- Experience integrating SAP, HR, Finance, Security & enterprise platforms
- Strong knowledge of REST/SOAP APIs, event-driven architecture, and CI/CD governance
- Experience in instance strategy, release governance, upgrades & platform lifecycle management
- Knowledge of ServiceNow AI capabilities and GenAI integrations within enterprise workflows
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