Senior Software Engineer - SPM ServiceNow
Role Overview
Summary The Senior Software Engineer is responsible for design, build, and scale our ServiceNow Strategic Portfolio Management (SPM) capability.
You'll be central to how the organization plans, resources, and executes its strategic initiatives — working across portfolio planning, resource and demand management, time carding, and digital portfolio tracking.
This role drives comprehensive roadmap execution, strategic platform alignment, automation-led innovation, financial risk reduction, and a stable, secure ServiceNow environment.
Job Duties
• Design, build, and maintain ServiceNow SPM solutions spanning Portfolio, Program, Project, Demand, and Resource Management
• Lead technical implementation of resource management workflows, including portfolio planning, MS Teams integration, and resource management pilots
• Build and maintain timecard management functionality for tracking colleague time against projects and programs
• Manage and support project management capabilities across strategic programs and portfolios
• Develop structured demand management processes to review and prioritize resource and time requests
• Build out digital portfolio management, tracking the portfolio of applications and business systems within SPM across all in-flight programs and projects
• Partner with PMO, IT leadership, and business stakeholders to translate strategic goals into scalable platform solutions
• Contribute to platform governance, release management, and best practices to keep SPM and related modules stable and maintainable
• Drive ServiceNow automation and process improvement across employee experience, onboarding, workflows, and IT asset management
• Mentor other engineers and help raise the bar on ServiceNow development practices
• Support a stable, secure, and optimized ServiceNow environment, reducing errors and improving incident response times
Key Skills for This Role
Full Job Posting
Benefits
- Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.
- For more benefits information, please click here
About Jefferson Health
Integrated health care and higher education system.
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