Senior Software Engineer - ServiceNow

Responsible at the advanced level for writing code and the team's technical requirements gathering. Independently completes work following banking technology standards and contributes to the overall stability and resiliency of banking technology within the Software Development Lifecycle (SDLC).

Work independently and within the boundaries of the approved Software Development Lifecycle (SDLC) to process, design, and develop applications to solve business needs and minimize risks to the Bank by writing clean and resilient code.

Regularly review pull requests, provide feedback, and execute on the change management of the request.

Author organized, clean, efficient, and secure source code at an advanced level in a minimum of one programming language to be verified by a lead software engineer and apply knowledge of appropriate data structure and algorithms to solve business problems.

Utilize source code management tools to manage and deploy code/ applications and ensure compliance with SDLC policies and support merge conflict resolution.

Independently analyze and critique technical and business requirements to ensure completeness, accuracy, and feasibility.

Collaborate, document, and communicate technical implementation details clearly and concisely with other teams on dependent requirements as needed.

Conduct code reviews, providing constructive feedback on code quality and improvements to team members.

Contribute to conversations with business or technical stakeholders and teams regarding the architecture of their applications.

Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

No supervisory responsibilities.

Associate’s degree and a minimum of 5 years’ systems analysis and/ or application development work experience or Bachelor's degree and a minimum of 3 years’ systems analysis and/ or application development work experience. In lieu of degree, a combined minimum of 7 years’ education and/or relevant work experience, including a minimum of 3 years’ systems analysis and/or application development work experience

Advanced proficiency in minimum of 1 relevant programming language.

Extensive hands-on ServiceNow development experience across multiple modules and applications including FSO

Strong experience building and maintaining REST API integrations

Expertise in creating and managing ServiceNow Flows and workflow automation using Flow Designer

Experience with Automated Test Framework (ATF) for testing and quality assurance

Proficiency in using POSTMAN for API testing, troubleshooting, and validation

Ability to collaborate with business and technical stakeholders to gather requirements and deliver effective solutions

Strong problem-solving, debugging, and troubleshooting skills

ServiceNow certifications

Experience with App Publishing, CI/CD and GitLab