Senior Software Engineer

Qualifications

• 5+ years of software development experience with a Bachelor's degree; OR 3+ years with a Master's degree; OR a PhD without experience; OR equivalent work experience.
• 1+ years of hands-on experience with LLM prompt engineering, AI/ML API integration, or similar AI-native development
• 1+ years of hands-on experience developing applications or customizations on the ServiceNow platform
• Strong proficiency in Python, Java, or JavaScript; growing proficiency across multiple languages
• Solid understanding of JavaScript/GlideScript and ServiceNow platform APIs and data models
• Experience with cloud platforms (AWS/GCP/Azure) and basic familiarity with managed AI services
• Solid understanding of relational and NoSQL databases; familiarity with vector databases is a plus
• Experience with RESTful APIs, microservices architecture, and modern backend frameworks
• Understanding of software testing practices; ability to write effective unit and integration tests
• Familiarity with CI/CD pipelines and automated testing frameworks
• Experience with version control systems and collaborative development workflows
• Strong problem-solving skills and ability to debug complex issues
• Good communication skills; ability to explain technical concepts to both technical and non-technical audiences
• Experience with Agile and Scrum development methodologies
• Demonstrated ability to take ownership of features and deliver them successfully
• Experience working with customers or in support-facing roles is a plus
• Familiarity with LLM orchestration frameworks (LangChain, LlamaIndex) or vector databases is a plus
• Understanding of AI/ML evaluation practices and responsible AI principles