Senior Software Engineer – Salesforce Agentforce
Key Skills for This Role
Full Job Posting
Company
Williams-Sonoma India Pvt. Ltd.
Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teens, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide.
Williams-Sonoma India sourcing office was established in 2013. We are based in Gurugram, India. We are sourcing premium products across all categories of Home Furnishing and recorded double digit year-on-year growth. We have a dynamic team of over 100 members handling versatile vendors across India, Nepal & Bangladesh. We are looking to onboard talented people and create successful professional journey.
Requirements
- 5–8 years of software development experience, with strong hands-on Salesforce development expertise. • Strong proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flows. • Experience with Salesforce Service Cloud, including Case Management and workflow automation. • Strong understanding of Salesforce data models, security, permissions, and application architecture. • Experience integrating Salesforce with external systems using REST APIs, JSON, and authentication mechanisms such as OAuth 2.0. • Experience with asynchronous Apex, triggers, batch processing, and platform events. • Good understanding of object-oriented programming, design patterns, and software engineering principles. • Experience with Salesforce development tools, Git, CI/CD pipelines, debugging, and unit testing. • Strong analytical, troubleshooting, and problem-solving abilities. • Experience working in Agile/Scrum development environments.
- Hands-on experience with Salesforce Agentforce, including agent configuration, topics, actions, and conversational workflows. • Exposure to Salesforce Einstein AI, Prompt Builder, and generative AI capabilities. • Experience with Salesforce Data Cloud, knowledge integration, or retrieval-augmented generation (RAG). • Understanding of large language models (LLMs), prompt engineering, and AI agent concepts. • Experience integrating Salesforce with voice platforms, contact center applications, or conversational AI solutions. • Familiarity with Java, Spring Boot, microservices, and enterprise integration architectures. • Experience with Order Management Systems (OMS), customer service platforms, or retail/e-commerce applications. • Knowledge of event-driven architectures, messaging platforms, and asynchronous integrations. • Experience with AI-assisted development tools such as GitHub Copilot, Claude, or Codex. • Salesforce Platform Developer I/II, Salesforce Agentforce Specialist, or relevant Salesforce certifications.
- Strong communication and collaboration skills. • Ability to independently handle moderately complex technical assignments. • Good understanding of business requirements and ability to translate them into technical solutions. • Proactive approach to identifying technical risks and resolving issues. • Willingness to learn emerging Salesforce and AI technologies. • Strong ownership mindset with a focus on quality, reliability, and timely delivery. • Ability to collaborate effectively with distributed onshore and offshore teams.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. • 5–8 years of relevant software engineering experience. • Strong practical experience delivering enterprise Salesforce applications.
About Williams-Sonoma
Omni-channel specialty retailer of home furnishings and kitchenware.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Williams-Sonoma
Visual Associate, Part Time Flex, Toronto - Pottery Barn
Toronto, CAN
Sales Associate, Part Time Flex, Toronto - Williams Sonoma
Etobicoke, CAN
Holiday Seasonal Stock Associate, Toronto - Pottery Barn
Toronto, CAN
Merchandise Coordinator, Lighting - Rejuvenation
Portland, USA
About the Team You will be part of a collaborative team responsible for creating assortment strategies based on analyzing sales and trends. Our job blends creativity, analytics, and marketing. As part of Williams-Sonoma,
Visual Merch - Store
Portland, USA
About the Role Support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with customers. Maintain presence through store supervision to ensure appropria
Sales Assoc
Portland, USA
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q
Design Studio Spc/Home Stylist
Portland, USA
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q
Visual Associate, Part Time Flex, Toronto - Pottery Barn
Toronto, CAN
Stock Assoc
Calgary, CAN
Sales Associate, Part Time Flex, Toronto - Williams Sonoma
Etobicoke, CAN
Holiday Seasonal Stock Associate, Toronto - Pottery Barn
Toronto, CAN
Merchandise Coordinator, Lighting - Rejuvenation
Portland, USA
Visual Merch - Store
Portland, USA
Sales Assoc
Portland, USA
Design Studio Spc/Home Stylist
Portland, USA