Senior Software Development Engineer, Customer Success Engineering

About the role

Engineering responsibilities

• Lead technical strategy and systems for the Customer Success Technology engineering team and contribute to architecture and the technical roadmap.
• Balance short-term goals with scalability and maintainability; uphold engineering standards and consistency across codebases and processes.
• Collaborate with product managers, designers, and engineers to translate requirements into scalable, high-quality software.
• Architect and implement frontend, backend, and agentic AI solutions for complex problems and improve customer and agent experiences.
• Troubleshoot and debug issues, perform root cause analysis, and improve application reliability and performance.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• At least 6 years of software engineering experience in a team environment.
• Experience across frontend and backend development and building for internal and external users.
• Experience leading engineers on large features in collaboration with Product Management and other partners.
• Exposure to DevOps practices and CI/CD pipelines.
• Hands-on use of modern AI development tools such as Claude Code, GitHub Copilot, or Cursor; AI engineering experience or exposure is a nice to have.

Compensation and benefits

• The starting base salary range is CAD 152,000–190,000; the description does not specify a pay cadence. Equity is part of total compensation.
• Benefits include vacation, health, dental, vision, RRSP matching, paid leave, mental health and family-forming benefits, an employee stock purchase plan, and continuing education and travel benefits.

Work arrangement

• Under current hybrid-work expectations, employees work onsite Tuesday through Thursday each week.
• Additional onsite attendance may be required based on business needs, and the employer may modify its hybrid-work expectations.

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