Senior Site Reliability Engineer - Payward Services

About This Role

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto! Proof of work The team This role is fully remote, with a strong preference for candidates in EU timezones. The Payward Services (PWS) business unit powers Kraken's B2B and institutional product suite, serving external partners and institutional clients under contractual SLAs.

As a Senior SRE, you will partner with PWS development and operations teams to manage infrastructure, improve CI/CD pipelines, and support operational excellence. You will bring expertise in infrastructure, monitoring, and automation to ensure performant, resilient, and continuously improving services.

The opportunity

• Manage and support infrastructure for Payward Services, including Nomad, Kubernetes, databases, and 3rd party system integration
• Provide operational support across multiple teams, helping debug issues in staging and production environments
• Participate in incident response and post-incident reviews to improve system resilience
• Consult with teams on performance, monitoring, and alerting best practices — with awareness of partner-facing SLA commitments
• Build tooling, automation, and dashboards to improve observability and empower development teams
• Maintain and troubleshoot CI pipelines, ensuring reliable and fast build, test, and deployment cycles
• Collaborate with developers, QA, and product managers to streamline development and release cycles
• Support a fully distributed team operating across multiple timezones

Skills You Should HODL

• 5+ years in DevOps or SRE role
• Proficiency with hybrid-cloud infrastructure environments
• Git source version-control and CI/CD configuration proficiency
• Deep understanding of monitoring and alerting systems, preferably Prometheus and Grafana
• Ability to debug complex distributed systems, networks, and Linux operating systems issues
• Containerization and orchestration experience (Docker, Nomad, Kubernetes a plus)
• Strong scripting skills (Bash, Python, or Go)
• Self-starter capable of thriving independently and remotely in fast-paced environments

Nice to haves

• Background working with distributed systems and technologies (Kafka, gRPC, Redis, etc.)
• Experience operating services with external SLAs or in a B2B/enterprise context
• Experience with benchmarking, performance tuning, and identifying system bottlenecks
• Proficiency with databases (SQL and NoSQL) and production operations experience
• Interest in lower-level programming languages such as Rust
• Experience integrating with APIs (GitLab, Jira, Slack)

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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