Senior Services Engagement Engineer (multiple positions available)

Original Posting Date: 10/26/26

Job Title: Senior Services Engagement Engineer (multiple positions available)

Location: 3999 West Chester Pike, Newtown Square, PA 19073

Work Model: Hybrid work model

Purpose and Objective:

SAP America, Inc. seeks a Senior Services Engagement Engineer (multiple positions available) at our Newtown Square, PA location responsible for overall orchestration of delivery of contracted services.

Expectations and Tasks:

Establish and manage long-term engagement relations between the customer and SAP throughout the entire solution life-cycle (discovery & innovation, design & build, operations). Manages the delivery of relevant premium engagement services to foster successful adoption of SAP Solutions and to pro-actively prevent/ resolve critical situations, via a strong organization and network within SAP and a sound understanding of the customer situation. Provides holistic support and coordination across all SAP solutions in use by the customer, whether on-prem or cloud. Responsible for the execution of a comprehensive service plan with a focus on innovation. Understanding the customer’s business goals and Business Analysis. Determine Engagement Setup, Strategy & Governance. Customer Stakeholder Management, including c-level interactions, with frequent face-to-face interactions. Engagement Development, Management & Planning of services to be delivered (establish an Engagement Roadmap with detailed KPIs). Management of commercial aspects of engagements for customer satisfaction, and referencability. Accountability for financial aspects of the customer engagement including forecast accuracy, revenue achievement, run rate, and margin. Engagement Delivery: Definition and Coordination of services to be delivered via SAP-Organization (e.g. CoE-Team, etc.), including resource management & governance. Anticipation and identification of risks and top issues, including mitigation planning. Escalation Management for critical situations. Documentation and reporting of engagement status. SAP internal Stakeholder Management (development, services, sales).

All your information will be kept confidential according to EEO guidelines.

About SAP With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives. As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

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We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.