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Senior ServiceNow Platform Developer (1043) - Systems and Analytics - Department of Human Resources

San Francisco Public Library
San Francisco, USA
Full-time
Senior · 5+ years experience
Hybrid
Discovered 1 weeks ago
servicenow

Full Job Posting

Desired Qualifications:

  • Minimum of 5 years of experience with ServiceNow.
  • Deep understanding of ServiceNow system architecture demonstrating the ability to weigh the pros and cons of solutions with attention to long-term sustainability and platform health.
  • Advanced technical experience with ServiceNow HRSD is required, including Enterprise plugins such as Agent Workspace, Employee Document Management, Employee Relations, Employee Journeys, Content Experiences, Platform Analytics, and Employee Center Pro.
  • Experience building products within or partnering with enterprise-level organizations is required; experience specifically with public-sector organizations with diverse employee bases is desirable.
  • Demonstrated ownership of application development within ServiceNow and experience with custom scoped applications.
  • Experience with platform data integrations, transforms, ETL, REST APIs, and Integration Hub where PII and confidential information is in transit.
  • Advanced ServiceNow certifications including CIS-HR, ArchX, CTA, or CMA are desired.
  • Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.
  • Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.
  • Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
  • Selection Procedure: Applications will be reviewed for relevant qualifying experience. Only those applicants who most closely meet the requirements for this position will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed an invitation to interview.
  • Additional Information Regarding Employment with the City and County of San Francisco:
  • Information About the Hiring Process
  • Conviction History
  • Employee Benefits Overview
  • Equal Employment Opportunity
  • Disaster Service Worker
  • ADA Accommodation
  • Right to Work
  • Copies of Application Documents
  • Diversity Statement
  • Where to Apply
  • All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.
  • Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.
  • Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.
  • Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
  • Exempt Employment
  • This role is exempt from the San Francisco Civil Service Rules, and employment is at the discretion of the appointing officer for a period of not-to-exceed three years. (Category 18)
  • If you have any questions, you may contact Maggie McHale at [email protected].
  • The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
  • Application Opening: Tuesday, October 6, 2026
  • Application Deadline: Friday, October 23, 2026
  • Salary Range: $159,120 - $200,226
  • Work Arrangement: Hybrid Remote (1x a week), On-site (4x a week)
  • Position Type: PEX
  • The DHR Systems and Analytics Team is responsible for designing, maintaining, and continuously improving the technology systems that power HR operations and analytics across the City and County of San Francisco. The team manages the core platforms, integrations, and infrastructure that enable DHR to deliver reliable, secure, and scalable digital services supporting the City’s 35,000+ employees and hundreds of thousands of job applicants annually. Supporting internal and Citywide departments and programs, the Systems and Analytics Team ensures that HR platforms, workflows, and analytics function effectively at scale — supporting everything from employee service delivery and HR case management to workflow automation, data modeling and reporting, and platform integrations. The team plays a critical role in modernizing HR operations across the HR landscape Citywide.
  • Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you’re choosing a job with purpose.

Qualifications

  • Minimum of 5 years of experience with ServiceNow.
  • Deep understanding of ServiceNow system architecture demonstrating the ability to weigh the pros and cons of solutions with attention to long-term sustainability and platform health.
  • Advanced technical experience with ServiceNow HRSD is required, including Enterprise plugins such as Agent Workspace, Employee Document Management, Employee Relations, Employee Journeys, Content Experiences, Platform Analytics, and Employee Center Pro.
  • Experience building products within or partnering with enterprise-level organizations is required; experience specifically with public-sector organizations with diverse employee bases is desirable.
  • Demonstrated ownership of application development within ServiceNow and experience with custom scoped applications.
  • Experience with platform data integrations, transforms, ETL, REST APIs, and Integration Hub where PII and confidential information is in transit.
  • Advanced ServiceNow certifications including CIS-HR, ArchX, CTA, or CMA are desired.

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