Senior Service Program and Asset Planning Manager, Volvo Autonomous Solutions

Key Responsibilities

• Service Contract Development Lead the design, development, and implementation of service and maintenance contract offerings for the V.A.S. fleet. Define service-level agreements (SLAs), preventive maintenance strategies, and uptime commitments. Evaluate fleet operational data to continuously improve service offerings and support models. Technical Training Programs Develop and manage comprehensive technical training programs for customers, field service technicians, operations personnel, and partner organizations. Create training curricula, certification requirements, operational procedures, and technical documentation. Ensure training programs support the safe and efficient operation of autonomous vehicle technologies. Establish performance metrics to evaluate training effectiveness and workforce readiness. Serve as a technical subject matter expert during customer onboarding and deployment activities. Support major customer accounts by identifying service optimization opportunities. Sales and Operations Planning Manage the (S&OP) process for US Highway vehicle demand and asset requirements. Develop, maintain, communicate, and manage vehicle volume forecasts to support vehicle ordering and production planning. Plan vehicle requirements in line with approved business plans and operational needs, with input from the V.A.S U. S Highway business team and the V.A.S. Product organization. Initiate vehicle orders through established Volvo Group channels. Coordinate with Volvo Autonomous Solutions parent company functions, Volvo Group entities, and relevant partners to support vehicle supply to the business. You will represent Volvo Autonomous Solutions in relevant forums and drive alignment and advocacy for the entity's priorities and needs. Key Interfaces Collaborate with legal, commercial, operations, and engineering teams to develop customer-focused service solutions. Coordinate with Volvo Group functions involved in the S&OP process. Partner with the V.A.S. US Highway Business Development, Uptime, and Operations teams. Engage with Volvo dealership Align with Finance and Business Control. Who are you? You are a structured and collaborative professional with strong business acumen and a data-driven approach to decision-making. You enjoy working across functions, consolidating inputs from multiple stakeholders into clear plans and forecasts, and ensuring execution through the ordering and planning process. You bring strong problem-solving skills, technical understanding, and a continuous improvement mindset. You are comfortable driving process development, influencing stakeholders across organizations, and balancing strategic objectives with operational execution. Key Qualifications Required Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, Industrial Engineering, or a related field. 7+ years of experience in engineering, service operations, technical program management, or fleet support. Experience developing service programs, maintenance strategies, or aftermarket support solutions. Experience in Sales & Operations Planning, demand planning, asset planning, order management, supply chain, commercial operations, or related areas. Strong project and program management capabilities. Excellent communication, stakeholder management, and organizational skills. Ability to work effectively across multidisciplinary teams. Preferred Experience with autonomous vehicles, advanced driver assistance systems (ADAS), connected vehicles, robotics, or transportation technologies. Knowledge of fleet operations, heavy-duty vehicles, commercial transportation, or equipment maintenance. Experience developing technical training curricula and certification programs. Familiarity with reliability engineering, predictive maintenance, and service analytics. Experience working in customer-facing technical leadership roles. Previous experience with Volvo tools such as VSS and ProBuilder is beneficial but not required. Ready for the next move? Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today! At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $128,300.00 - $158,400.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. In addition to a solid package of compensation and benefits, plus you will enjoy:
• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Part of Volvo Group, Volvo Autonomous Solutions accelerates the development, commercialization and sales of autonomous transport solutions, focusing on defined segments for the on- and off-road space. The combination of strong tech expertise and skilled customer solutions creates innovative transport offers never seen before. We are constantly pushing our own skills and ability to drive change in a traditional industry to meet a growing customer demand. We are now looking for innovative, committed individuals to join us in our endeavor to create customer solutions that enhance safety, flexibility and productivity.