{bc}
Apply
workable

Senior Service Designer

Methods
Manchester, GBR
Full-time
Senior
Onsite
Discovered 1 weeks ago

Full Job Posting

Requirements

  • Your main day to day responsibilities will be:
  • ● Identifying, developing, and using best practice and standards to design services consistent with the rest of government
  • ● Advocating for users and understanding user needs to design simple, effective, and accessible services
  • ● Creating service maps, blueprints, and other concepts
  • ● Mapping user journeys, processes, and visualising design problems
  • ● Articulating and solving complex problems, from end to end and surface to core
  • ● Communicating concepts to users and stakeholders
  • ● Selling your ideas with persuasive storytelling
  • ● Experience with the GDS/GOV.UK style guide and service design standard
  • ● Collaborating within a multidisciplinary team by sharing design work, and participating in research
  • You will also be expected to carry out the following day to day activities:
  • ● Advocating for user-centred design and being an active part of the Design community within Methods and across government to share ideas and best practice, and proactively help and support each other
  • ● Taking responsibility for your own learning and development and seek opportunities to improve your knowledge and experience
  • ● Project support and guidance to other team members in the SD community of practice
  • ● Coach and mentor more junior team members in the SD community of practice
  • ● Support probation and annual reviews for more junior team members in the SD community of practice
  • ● Support training and development plans alongside the Head of SD, and Deputy Director of UCD
  • ● Bid support to Head of SD and Deputy Director of UCD
  • ● Support permanent staff hiring when required
  • Essential Skills
  • You’ll have a demonstrable passion for service design, with the following skills or proven experience in:
  • ● Talking about design and ideas in a way that other people understand
  • ● Communicating often abstract concepts to people with a range of opinions and understanding
  • ● Understanding how technology constraints may need to be considered in design
  • ● Running workshops, participating in discussions and assisting in the facilitation of the design of the service through collaboration with other professions
  • ● Understanding user needs, participating in research activities, and interpreting user research to inform design
  • ● Contributing to the design of prototypes at different levels of fidelity
  • ● Working in an agile environment
  • Qualifications
  • ● Relevant industry experience

Benefits

  • Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.
  • By joining us you can expect
  • Autonomy to develop and grow your skills and experience
  • Be part of exciting project work that is making a difference in society
  • Strong, inspiring and thought-provoking leadership
  • A supportive and collaborative environment
  • Development – a management development programme, and training
  • Wellness – 24/7 confidential employee assistance programme
  • Flexible Working – including home working and part time
  • Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
  • Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
  • Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation
  • Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
  • Life Assurance – of 4 times base salary
  • Private Medical Insurance – which is non-contributory (spouse and dependants included)
  • Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)
  • Enhanced Maternity and Paternity Pay
  • Travel – season ticket loan, cycle to work scheme
  • For a full list of benefits please visit our website ( www.methods.co.uk/careers/benefits )

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Methods

Service Continuity Manager

London, GBR

Discovered 4 days agoFull-time

Delivery Manager (M365)

London, GBR

Discovered 4 days ago

Resource Manager

London, GBR

Discovered 6 days agoFull-time

Full Stack Developer - Java/TypeScript /Angular

London, GBR

Discovered 1 weeks agoFull-time

Fabric Engineer (Microsoft)

London, GBR

Discovered 1 weeks agoFull-time

Senior Microsoft Power Platform and AI Developer

London, GBR

Discovered 1 weeks agoFull-time

Full Stack Developer

London, GBR

Discovered 1 weeks ago

(SC cleared) Senior OpenShift Platform Engineer

Bristol, GBR

Discovered 1 weeks agoFull-time