Senior School Social Media Advisor

Senior School Social Media Adviser At the NSW Department of Education , we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

Ongoing Parramatta with flexible working arrangements available Salary ranging from $133,348 - $146,945 per annum, plus employer's contribution to superannuation and annual leave loading.

Lead social media support for NSW public schools, including account setup, recovery, security and moderation.

Manage sensitive social media issues, including harmful content, impersonation, privacy breaches and escalations.

Develop practical policy guidance, training and resources to help schools manage social media safely and effectively.

Build strong relationships with schools and key stakeholders to deliver responsive, high-quality support.

As Senior School Social Media Advisor, you’ll play a key role in helping NSW public schools use social media safely, confidently and effectively.

You’ll lead a team providing expert advice, practical support and training to strengthen schools’ social media capability.

From providing technical support and practical guidance to sharing best practice and navigating complex issues, you’ll help schools connect with their communities and manage their social media presence with confidence.

For further information please click here to view the role description.

About you Demonstrated experience in social media platform administration, account governance and moderation, including resolving complex and highly sensitive social media issues.

Strong customer service focus, with the ability to provide responsive, practical and solutions-focused support.

Demonstrated ability to interpret complex policy and technical information and translate it into clear, practical and actionable advice for stakeholders at all capability levels.

leading or mentoring staff, managing competing priorities and supporting capability development. Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people. Essential requirements of the role Tertiary qualifications and/or demonstrated experience in social media management and community moderation Current and valid Driver Licence and willingness to travel between work sites Current and valid Working with Children Check (WWCC) Clearance for paid employment Demonstrated understanding of and commitment to the value of public education .

Flexible working arrangements 35 hour working week Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading Flex Leave entitlements, generous holidays & leave conditions Opportunities for advancement and mobility across the Department to support your career growth How to apply Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities. Please refer to the Applicant’s Guide to Applying to assist you with your application. If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. All other applicants please submit your application by clicking ‘Apply Now’. Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information. Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. Closing date: 9 November 2026 at 11:59pm. For role enquiries please contact Rocky Rosebery at [email protected] We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage . A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.