Senior Sales Executive

Role summary

Customer focus and sales

• Build customer relationships by understanding preferences and providing tailored solutions.
• Address issues professionally, meet customer needs, and use feedback to improve products and services.
• Achieve store sales targets with solution-based sales and relevant recommendations.
• Increase average transaction value through higher-value sales, upselling, and cross-selling.
• Use negotiation and objection handling to convert prospects into loyal customers.

Store operations and leadership

• Adapt to changing customer needs, share insights with the team, and adopt processes that improve sales and service.
• Make operational decisions and manage store operations when the Store Manager is absent.
• Prevent shrinkage; assist with replenishment, stock takes, and product-turnover tracking.
• Maintain accurate inventory records, follow procedures, and escalate bottlenecks.
• Resolve escalated customer issues, model accountability and ethical practices, and train and mentor team members.

Candidate requirements

• At least HSC with 2 years of retail experience, or a graduate degree with 2 years of retail experience.
• Basic computer skills and Microsoft Office knowledge.
• Proven record of exceeding sales targets and experience delivering customer service and building customer relationships.
• Experience mentoring team members, handling cash transactions, and managing inventory.
• Proficiency in POS systems and other relevant retail technologies.
• Knowledge of visual merchandising principles.
• Positive, enthusiastic attitude; excellent presentation and grooming standards; flexibility for varied shifts.
• Two years in apparel, fashion, footwear, or jewellery is preferred; English is preferred.

Compensation

• Pay is ₹20,000–₹30,000 per month.

Benefits

• Health insurance.
• Provident Fund.

Workplace

• Work location is in person.

Performance indicators