Senior Sales Coordinator (Export Sales)

Position Details

• **Job Title:** Senior Sales Coordinator – Export Sales
• **Department:** Sales & Marketing
• **Location:** Dubai, UAE (Jebel Ali Free Zone)
• **Reporting To:** Regional Sales Director / General Manager – Sales
• **Industry:** Chemical Distribution and Manufacturing
• **Experience Required:** Minimum 10 years of relevant experience in export sales coordination, preferably in the chemical industry
• **Employment Type:** Full-Time

Position Summary

Export Sales Coordination

• Manage the complete order cycle from receipt of customer purchase orders through final delivery and post-shipment follow-up.
• Prepare and process quotations, sales orders, proforma invoices, and commercial documentation.
• Coordinate export shipments to African and other international markets.
• Monitor order status and provide timely updates to customers and the sales team.
• Ensure compliance with customer-specific requirements, payment terms, and contractual obligations.

Export Documentation

• Prepare and review:
• Commercial Invoices
• Packing Lists
• Certificates of Origin
• Bills of Lading / Air Waybills
• Insurance Certificates

• Dangerous Goods Declarations

• Certificates of Analysis (COA)

• Safety Data Sheets (SDS)

• Inspection Certificates
• Manage document legalization and chamber attestation where required.
• Ensure document accuracy for customs clearance and banking purposes.

African Market Coordination

• Coordinate shipments to countries across Africa, including understanding:
• Import regulations and documentation requirements
• Port and customs procedures
• Inspection and pre-shipment requirements
• Local logistical challenges and transit times
• Liaise with freight forwarders, shipping lines, and local agents to resolve clearance and delivery issues.
• Track country-specific developments affecting shipment timelines and costs.

Logistics and Shipping Coordination

• Coordinate with logistics teams for sea, air, and road shipments.
• Monitor vessel schedules, container bookings, and transit milestones.
• Understand and manage shipment modes involving drums, IBCs, isotanks, and bulk tankers.
• Ensure compliance with dangerous goods regulations, including IMDG and IATA requirements.
• Identify and escalate issues related to demurrage, detention, customs delays, and port congestion.

Banking and Trade Finance

• Handle export transactions involving Letters of Credit (LC), CAD, and advance payments.
• Review LC terms and coordinate compliant documentation.
• Work closely with finance to ensure timely invoicing and payment collection.

Customer and Internal Coordination

• Act as the key coordination point between customers and internal departments such as procurement, logistics, finance, technical, and regulatory teams.
• Maintain strong relationships with customers and respond promptly to inquiries.
• Coordinate with technical teams to obtain product specifications and certificates.

Reporting and Data Management

• Maintain accurate records in ERP systems such as SAP S/4HANA.
• Generate reports on order status, shipment performance, and quotation conversion.
• Analyze bottlenecks and recommend process improvements.

Required Qualifications

• Bachelor’s degree in Commerce, Business Administration, International Trade, Logistics, or a related field.
• Professional certifications in export documentation, shipping, or logistics are an advantage.

Experience Requirements

• Minimum 10 years of experience in export sales coordination.
• At least 5 years of experience in the chemical distribution or manufacturing industry.
• Proven experience handling exports to African countries.
• Strong knowledge of international shipping, customs procedures, and export documentation.
• Experience coordinating hazardous chemical shipments.

Technical Knowledge and Skills

• Export documentation and international trade procedures.
• Incoterms 2020.
• Letters of Credit and trade finance documentation.
• Chemical logistics, including drums, IBCs, isotanks, and bulk shipments.
• Dangerous goods regulations (IMDG, IATA).
• Microsoft Excel and reporting tools.
• ERP systems, preferably SAP S/4HANA.
• Customer relationship and order management systems.
• Pay: AED6,000.00 - AED7,000.00 per month

Experience

• in the chemical distribution or manufacturing industry: 5 years (Required)
• Proven experience handling exports to African countries: 5 years (Required)