Senior Revenue Operations Analyst

About the Team

Responsibilities

• Own and optimize end-to-end Demand-to-Retention (D2R) processes across lead generation, opportunity conversion, pipeline management, forecasting, CPQ/quote-to-cash, renewals, and expansion
• Analyze pipeline health, conversion metrics, and forecast accuracy to surface insights that drive revenue performance
• Design and improve workflows, controls, and business rules to support scalable Go-To-Market operations
• Partner with Go-To-Market and Finance teams on pricing, deal structure, and new sales motions
• Identify operational gaps and lead process and system improvements across the revenue lifecycle
• Translate business requirements into Salesforce/CPQ configurations and support end-to-end delivery
• Operationalize policy through scalable processes and governance controls that support compliance
• Drive enablement and adoption of new processes, tools, and operational standards across stakeholder teams
• What We're Looking For
• Bachelor's degree in Business, Finance, or a related field, or equivalent experience; advanced degree is a plus
• 6+ years of experience in Go-To-Market Operations, Revenue Operations, or Business Process roles
• Proven hands-on experience with Salesforce CRM (SFDC) and CPQ tools, including platforms such as Leadspace, LeanData, Clari, ZoomInfo, Zuora, Lusha, or comparable solutions
• Deep understanding of Demand-to-Retention (D2R) processes within a SaaS environment
• Demonstrated ability to drive cross-functional initiatives, system enhancements, and stakeholder alignment
• Strong analytical, communication, and stakeholder management skills
• Understanding and knowledge of how to use LLM within your everyday work
• Experience in scaling or SOX-compliant environments is a plus
• Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
• Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
• About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
• Our Commitment
• At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
• If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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• #LI-Remote
• Ways of Working
• Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Qualifications

• 6+ years of experience in Go-To-Market Operations, Revenue Operations, or Business Process roles
• Proven hands-on experience with Salesforce CRM (SFDC) and CPQ tools, including platforms such as Leadspace, LeanData, Clari, ZoomInfo, Zuora, Lusha, or comparable solutions
• Deep understanding of Demand-to-Retention (D2R) processes within a SaaS environment
• Demonstrated ability to drive cross-functional initiatives, system enhancements, and stakeholder alignment
• Strong analytical, communication, and stakeholder management skills
• Understanding and knowledge of how to use LLM within your everyday work
• Ways of Working
• Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Preferred Qualifications

• Bachelor's degree in Business, Finance, or a related field, or equivalent experience; advanced degree is a plus
• Experience in scaling or SOX-compliant environments is a plus