Senior Resource Manager

Role overview

Workplace

• BIMM observes a hybrid model requiring three days per week in the office.
• The office is in Toronto's Distillery District.

Responsibilities

• Own workforce planning, resource allocation, external talent management, capacity planning, staffing forecasts, fulfillment strategies, and related processes.
• Turn client, business development, and financial pipeline forecasts into resource plans with Client Leadership, Operations, Finance, HR, and department leaders.
• Anticipate needs and gaps, recommend hiring timelines and sourcing approaches, and compare forecast demand with available capacity.
• Develop fulfillment plans using internal resources, hires, freelancers, contractors, vendors, and nearshore or offshore resources.
• Maintain the external talent ecosystem and an approved freelance roster; assess capacity and support staffing requests.
• Maintain accurate resource data, forecasts, utilization reporting, hiring requirements, and external resource information.
• Identify capacity constraints, staffing gaps, workload concerns, and delivery risks and develop mitigation plans.

Requirements

• At least 5 years in Resource Management, Workforce Planning, Project Management, Operations, or a similar role.
• Experience managing resources across disciplines, client accounts, and project types in professional services, creative, technology, digital, or agency settings.
• Experience translating pipeline information into workforce requirements, capacity forecasts, hiring priorities, and fulfillment plans.
• Experience coordinating freelancers, contractors, staffing vendors, and external talent; understanding of nearshore and offshore delivery models.
• Experience maintaining resource plans, utilization data, capacity forecasts, and hiring information and resolving resource conflicts and delivery risks.
• Strong analytical, problem-solving, organizational, communication, and relationship-building skills.
• Experience partnering across Operations, HR, Finance, Client Leadership, and department teams.
• Experience using resource, project, financial planning, CRM, or workflow tools; examples include M365 Suite, Excel, Sage Intacct, Float, Workbook, and Jira.

Skills and tools

• Resource allocation, capacity planning, staffing forecasts, utilization reporting, external talent management, and workforce planning.
• Relevant tools may include M365 Suite, Excel, Sage Intacct, Float, Workbook, Jira, or similar platforms.

Benefits and culture

• Benefits include health and dental coverage, an Employee Assistance Program, wellness funding, and an RRSP with matching.
• The company describes a hybrid office culture, additional time off, social events, and professional development opportunities.