Senior Reliability Engineer - Veza

Required Experience

• US Citizenship Required — role requires or may require federal security clearance
• BS degree in Computer Science or related field (or equivalent practical experience)
• 7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering
• Proven track record leading large-scale, cross-team infrastructure projects from conception to production
• Demonstrated ability to work autonomously on ambiguous projects with tight deadlines
• Hands-on experience with major compliance frameworks (SOC 1/2, ISO 27001, FedRAMP Moderate/High) including infrastructure automation for control implementation and continuous audit evidence collection
• Technical Expertise
• 5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation
• Expert-level experience with Kubernetes, Helm, Linux, and Terraform
• Strong experience with GitOps model, distributed version control, and CI/CD pipelines
• Proficiency with monitoring tools (Prometheus, Grafana, DataDog)
• Strong programming/scripting skills (Python, Go, Bash) for automation and reading codes
• Deep understanding of distributed systems, microservices, and reliability patterns
• Experience with Bazel and CueLang a plus
• Experience implementing compliance-as-code patterns and automated compliance scanning/remediation
• Leadership & Communication
• Exceptional ability to articulate complex technical concepts to diverse audiences
• Track record of driving technical change across organizational boundaries
• Successfully delivered multiple complex projects under tight deadlines
• Strong customer service orientation with patience and empathy
• Work Style
• Thrives in ambiguous environments and makes progress without perfect information
• Hands-on, "can do" attitude with bias for action
• Low ego and high intellectual curiosity
• Comfortable working across time zones
• Self-motivated with strong ownership mentality
• Comfortable managing ambiguity in regulatory environments and compliance requirements
• What Sets You Apart
• You don't wait for perfect information—you make calculated decisions and drive progress even when requirements are unclear. You've successfully navigated organizational complexity to deliver critical projects on aggressive timelines while building strong relationships across teams and with customers. You view incidents as learning opportunities and naturally raise the bar for technical excellence wherever you go
• For positions in this location, we offer a base pay of $114,700 - $195,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
• Work Personas
• We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
• Comfortable managing ambiguity in regulatory environments and compliance requirements What Sets You Apart You don't wait for perfect information—you make calculated decisions and drive progress even when requirements are unclear. You've successfully navigated organizational complexity to deliver critical projects on aggressive timelines while building strong relationships across teams and with customers. You view incidents as learning opportunities and naturally raise the bar for technical excel