Senior Relationship Officer.Injaz - RBG - CC_Balance Builder.Retail Banking Group

Job Purpose

Key Result Areas

• The primary responsibility of the role is to sell Credit Cards and drive balance‑building products such as Balance Transfer and Easy Cash.
• Engage customers through calls and direct meetings to identify needs and convert opportunities into sales.
• Promote appropriate credit card and balance‑building solutions aligned with customer profiles.
• Achieve assigned sales, revenue, and productivity targets.
• Ensure accurate documentation and adherence to internal policies and regulatory guidelines.
• Deliver a high standard of customer service while supporting portfolio growth

Operating Environment, Framework and Boundaries, Working Relationships

• Operate in a call center environment.
• Interaction with Team Leader, Product Manager and Inbound / Outbound Management for action and follow up.

Problem Solving

• Recommendations to management for process improvement through root cause analysis of problems and recommendations for product / process / procedural changes.
• Real-time crisis management, ownership and problem resolution.
• Resolve working issues within the team as well as between telesales and other units.
• Resolve customer related issues.

Decision Making Authority & Responsibility

• Conducting appraisal performance / MBO reviews for self.
• Position quota decision in lead generation and adjustments to accommodate changes in process.
• Required to make decision on any matter relating to improving leads and customer satisfaction.

Knowledge, Skills and Experience

• University Graduate.
• Excellent people management skills.
• 1-2 years experience in similar work environment.
• Preferably has a practical marketing background.
• Has strong Sales and customer focus and ability to think creatively and work under pressure.
• Excellent presentation skills.
• Good team player with result driven attitude.
• Business sensitive.
• Has analytical and computer skills.
• Adaptable and versatile