Senior Relationship Officer
Please note that to comply with Emiratisation, our client is required to hire a UAE National for this position. Kinetic is working with a leading Bank who are hiring a Senior Relationship Manager to be based in Al Dhafra, Abu Dhabi.
Skills
About This Role
Overview
***Please note that to comply with Emiratisation, our client is required to hire a UAE National for this position.***
Kinetic
is working with a leading
Bank
who are hiring a
Senior Relationship Manager
- to be based in
- Al Dhafra, Abu Dhabi.
- Key aspects of the role include:
- Delivering advanced branch banking and customer service support.
- Handling complex and high-value cash and non-cash transactions.
- Supporting priority customers and maintaining strong client relationships.
- Managing escalated customer requests and resolving service issues efficiently.
- Assessing customer needs and recommending suitable banking solutions.
- Ensuring compliance with internal policies, operational controls, and regulatory requirements.
- Maintaining high service quality standards and operational accuracy.
- Identifying business development and cross-selling opportunities.
- To be successful you will need to meet the following:
- **To comply with Emiratisation, our client is required to hire a UAE National for this position.**
- **Minimum qualification: Diploma or higher (high school not accepted)**
- Must be willing to work in mall/shift-based branches (6 days per week, 6 hours per day) with rotating shifts.
- **Minimum 4 years’ experience in retail or branch banking, customer service, or banking operations.**
- Strong knowledge of banking products, branch operations, KYC/AML, compliance, and transaction processing.
- Experience handling priority clients, escalations, and high-value or complex transactions.
- Proficient in banking systems, digital channels, and Microsoft Office.
- Strong communication, multitasking, and time management skills.
- Excellent written and oral communication skills.
- Applicants should be available for face-to-face interviews in the location mentioned above.
- ******We check all applications and suitable candidates will be contacted within 5 working days.
- If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.******
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