Senior Relationship Manager
Skills
About This Role
Key Accountabilities
Business Development & Relationship Management
Develop and implement strategies to identify, prospect and acquire new-to-bank (NTB) corporate customers, both borrowing and non-borrowing, across targeted industries and segments.
Develop and maintain strong relationships with existing corporate banking clients.
Deep understanding of Corporate Banking markets, client need and competitive dynamics.
Identify new business opportunities across lending, trade finance, cash management and treasury products.
Ensure portfolio profitability and healthy asset quality.
Financial & Sales Targets
Achieve assigned asset, liability and revenue targets.
Contribute to the overall growth of the Corporate Banking business.
Credit & Risk Management
Conduct financial analysis, prepare credit proposals, and ensure compliance with internal credit policies.
Proactive approach to identifying and managing risk throughout the client lifecycle.
Monitor early warning signals and take proactive steps to mitigate risks.
Leadership & Team Management
Provide guidance, coaching, and performance feedback to junior Relationship Managers or team members.
Foster a collaborative and results-oriented team culture aligned with the bank s strategy.
Mentor new team members to enhance their banking knowledge and client engagement skills.
Support the Head of Coverage in implementing sales discipline, pipeline reviews, and portfolio monitoring.
Customer Experience
Provide prompt and efficient service to clients, ensuring high levels of customer satisfaction.
Act as a single point of contact for all client requirements.
Keep abreast of best practices and innovations in corporate banking, digital onboarding and relationship management.
Compliance & Governance
Ensure strict adherence to regulatory requirements, AML/KYC guidelines, and internal policies.
Maintain accurate documentation.
Apart from the duties and responsibilities listed above, any other additional duties as advised by the Head of Coverage/ Line Manager and BoS Management from time to time.
Measures of Success
Number and quality of new-to-bank corporate clients acquired.
Growth in client portfolio value (assets & liabilities) and revenues (NII & NFI).
Client onboarding turnaround time and client satisfaction scores.
Quality of credit portfolio with low delinquency.
Customer satisfaction and retention scores.
Compliance with regulatory requirements, internal policies and timelines.
Team productivity and adherence to performance KPIs.
Employee engagement and skill development within the team.
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