Senior Regional Operations Manager

Job Title: Senior Regional Manager (SrRM)

Status: Full-Time, Exempt

Pay Type: Salary

Reports To: Regional Vice President of Operations

Supervises: General Managers at assigned properties, Interim General Managers

Travel Required: Up to 50% (overnight stays as needed)

The Senior Regional Manager (SrRM) is responsible for driving and attaining operational performance expectations across an assigned portfolio of properties . Key responsibilities include:

Driving operational excellence, revenue generation, and cost control across the assigned portfolio .

Managing, mentoring, and leading property General Managers and Interim General Managers .

Managing hotel transitions and property openings both within and outside the assigned portfolio .

Implementing, maintaining, and supporting corporate standards, processes, and procedures .

Conception, execution, and oversight of operational initiatives across properties .

The SrRM utilizes a strategic, outcome-oriented approach to maximize asset performance while executing property transitions with meticulous attention to detail regarding timeline and quality standards .

Continuously monitor customer feedback platforms to proactively refine service and product models .

Ensure property compliance with brand surveys and online reviews, focusing on both scores and response quality .

Maintain high standards of guest satisfaction and brand loyalty through a holistic focus on overall service and guest experience .

Manage P&L statements against established budgets, identifying opportunities to optimize short- and long-term profitability .

Maintain strict cost controls, reduce unnecessary expenses, and optimize labor and operating expenditures .

Collaborate with corporate leadership and property teams to execute revenue management strategies that maximize RevPAR, Average Daily Rate (ADR), occupancy, and market share .

Implement and oversee sales programs, establishing strategies and tactics to drive both base and incremental revenue .

Conduct market analysis to develop, update, and implement effective local marketing plans .

Perform regular property inspections to ensure brand standards, safety regulations, and operational guidelines are strictly maintained .

Review daily property performance reports and Key Performance Indicators (KPIs)—including Occupancy, RevPAR, and Net Operating Income (NOI)—to identify trends and correct variances .

Audit property documentation for completeness, accuracy, and corporate compliance .

Partner with executive leadership to design, launch, and manage new operational initiatives to optimize performance .

Lead the operational onboarding and transition process for new hotel acquisitions .

Lead direct and indirect reports through supportive coaching, clear goal-setting, and performance management .

Manage Interim General Manager resources to ensure effective coverage and property support .

Partner with Human Resources to identify training needs, build employee development plans, and implement associate recognition programs .

Model high standards of leadership, professional behavior, and customer service excellence .

Education: High School Diploma or equivalent required ; Bachelor’s Degree in Business Management, Economics, Marketing, or a related field strongly preferred .

Experience: 3+ years of multi-site hotel management experience . 1+ years of experience designing, implementing, and monitoring corporate initiatives . Demonstrated track record of revenue generation, sales growth, and successful cost control .

3+ years of multi-site hotel management experience .

1+ years of experience designing, implementing, and monitoring corporate initiatives .

Demonstrated track record of revenue generation, sales growth, and successful cost control .