Senior Quantity Surveyor

About the role

Key responsibilities

• Handle client inquiries and service requests across email, telephone, online chat, and other channels; provide accurate information and respond promptly.
• Investigate concerns, coordinate solutions, follow up to resolution, and escalate complex, sensitive, or urgent matters as appropriate.
• Maintain client records, complaints, feedback, service outcomes, and documentation; prepare reports and service summaries.
• Coordinate account support, onboarding, service updates, appointments, schedules, follow-up meetings, and client documentation.
• Work with internal departments to address client needs, monitor feedback, improve service quality, and support client retention.
• Handle client information and business records confidentially; keep current on products, services, and procedures.

Candidate requirements

• Excellent written and verbal communication, interpersonal, problem-solving, organizational, and time-management skills are requested.
• Candidates should manage multiple requests and deadlines, collaborate across departments, and maintain strong documentation and follow-up.
• Proficiency in Microsoft Office, particularly Word, Excel, and Outlook, is requested.
• Responsible handling of confidential information and sensitive client matters is required.

Preferred qualifications and experience

• A diploma or bachelor's degree in business administration, communications, marketing, customer service, or a related field is preferred.
• Previous experience in client support, customer service, account coordination, or client relations is preferred.
• Experience handling inquiries and service issues, maintaining client databases, preparing reports, and managing support documentation is described as relevant.
• CRM software, ticketing platforms, client management tools, and digital customer service tools are mentioned as advantageous or relevant familiarity.

What the posting offers

• The posting describes full-time or part-time working arrangements, professional training and career development, and a supportive, collaborative team environment.
• It presents opportunities to develop client support, communication, service coordination, issue resolution, and relationship management experience.

Application

• Applicants are invited to submit a CV and may include relevant experience, skills, achievements, or qualifications.