Senior Quality Assurance Specialist

Position Overview

1. Team Management & Mentorship

• Lead, mentor, and manage the client relations and support team to elevate overall performance and productivity.
• Bring fresh expertise and innovative strategies to the team, fostering a culture of continuous improvement and excellence.
• Provide guidance and support to accommodate the rising number of sales agents across new and existing branches.

2. Telesales & Sales Support

• Introduce, develop, and lead a new telesales capability to proactively strengthen the sales support function.
• Work closely with the sales division to ensure lead generation, follow-ups, and client outreach are handled with maximum efficiency.
• Train support staff on effective telesales techniques and client conversion practices.

3. Quality Control & Standard Maintenance

• Monitor client interactions, support processes, and team outputs to ensure the highest standards of quality and compliance within the UAE real estate market.
• Implement quality assurance protocols to maintain exceptional service delivery as the company scales.

4. Management Backup & Operational Continuity

• Serve as the designated primary backup for the current management team, stepping in to manage daily responsibilities when leadership is out of the office.
• Ensure zero disruption to business operations, team momentum, or client satisfaction during management absences.

& Requirements

• Industry Experience: Minimum of 2 years of proven experience in the UAE real estate sector is strictly required.
• Leadership Experience: Prior team management and mentorship experience is highly preferred.
• Language Skills: Exceptional communication skills with bilingual fluency in Arabic and English (both written and spoken).
• Skill Set: Strong background in customer service, quality assurance, and proven telesales capabilities.
• Attributes: Highly adaptable, proactive, and capable of thriving in a fast-paced, expanding corporate environment.

What We Offer (Benefits)

• **Competitive Compensation:**
• An attractive salary package commensurate with experience and market standards.
• **Healthcare:**
• Comprehensive medical insurance coverage.
• **Annual Leave & Travel:**
• 30 calendar days of paid annual leave along with an annual flight ticket allowance to your home country.
• **Career Growth:**
• Significant opportunities for professional development and career advancement within a rapidly expanding company.
• **Work Environment:**
• A dynamic, supportive, and multicultural team environment driving innovation in the UAE real estate sector.
• ***Equal Opportunity Statement: We are an equal opportunity employer and welcome applications from all qualified candidates who meet the operational needs of this role.***